Technical Support Manager - Boston - Delve Search - Global Search Consultants

    Description
    • Technical Support Manager
    • Semiconductor Capital Equipment
    • $120,000 to $150,000 base salary aligned with experience and location.
    • Boston, US

    Role Overview

    A global provider of advanced semiconductor inspection and process control systems is seeking a Technical Support Manager to lead a team of highly skilled Technical Product Support Engineers.

    This role is responsible for overseeing expert-level escalation support for a complex installed base, ensuring rapid issue resolution, strong collaboration with Field Service and Engineering, and continuous improvement of support processes. You will manage a technically deep team that operates across remote diagnostics, customer sites, and new product introduction activities.

    The position blends people leadership, technical oversight, and cross-functional influence, with a direct impact on tool uptime, customer satisfaction, and product quality.

    What You'll Be Responsible For

    Team Leadership & Escalation Ownership

    • Lead, mentor, and develop a team of Technical Product Support Engineers providing advanced-level support for semiconductor equipment.
    • Own the technical escalation process, ensuring complex hardware and system-level issues are handled with structure, urgency, and clear accountability.
    • Review and guide technical decisions, troubleshooting approaches, and field action plans before they are communicated to customers or service teams.
    • Ensure consistent, high-quality technical communication to both internal stakeholders and external customers.

    Technical Support Excellence

    • Oversee expert hardware and system-level support for the global installed base, delivered remotely and, when required, on-site at customer locations.
    • Ensure root cause analysis is performed thoroughly and corrective actions are clearly defined and documented.
    • Support and, when necessary, participate in on-site service activities to maintain strong technical credibility and real-world tool knowledge.
    • Ensure support readiness across cleanroom environments and compliance with site-specific safety requirements.

    Knowledge, Documentation & Training

    • Drive continuous improvement of technical documentation, including troubleshooting guides, service manuals, and escalation workflows.
    • Ensure field-discovered quality and reliability issues are effectively communicated to design and engineering teams.
    • Oversee on-the-job technical training and mentoring of Field Service Engineers in collaboration with service leadership.
    • Support documentation development, qualification criteria, and support readiness during New Product Introduction (NPI).

    Product Lifecycle & Cross-Functional Collaboration

    • Act as a key service and support voice in product design reviews, validation testing, and NPI activities.
    • Partner closely with Engineering, Manufacturing, Quality, and Field Service to ensure smooth product transitions into volume support.
    • Use support data and field feedback to identify systemic issues and influence product and process improvements.

    Experience & Qualifications

    Technical & Professional Background

    • Strong background in semiconductor capital equipment support with deep system-level troubleshooting capability.
    • Experience working across hardware, electronics, diagnostics, and PC-based control systems.
    • Proven ability to interpret complex technical issues and translate them into clear plans of action.

    Education & Practical Requirements

    • Bachelor's degree in Electronics, Electrical Engineering, or a related technical discipline
    • (or equivalent military technical experience).
    • Minimum 5+ years of experience in field service or technical product support within a high-tech or semiconductor environment.
    • Proficient with Microsoft Office and standard PC-based diagnostic environments.
    • Excellent written and verbal communication skills.

    Travel & Work Environment

    • Willingness to travel up to 50%, both domestically and internationally, depending on business needs.
    • Ability to meet visa and site access requirements.
    • Regular work supporting cleanroom environments, including:
    • Extended periods in stationary positions
    • Accessing serviceable areas of complex tools
    • Handling components or diagnostic equipment weighing up to 50 lbs

    Compensation & Benefits

    • $120,000 to $150,000 base salary aligned with experience and location.
    • Annual performance-based bonus and eligibility for long-term incentive programs.
    • Comprehensive benefits package including medical, dental, vision, life and disability insurance, paid time off, retirement plan with employer contribution, and wellness initiatives.
    • Collaborative, inclusive culture that values technical excellence, accountability, and continuous improvement.

  • Work in company

    Support Manager

    Only for registered members

    Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by ...

    Boston $90,000 - $100,000 (USD)

    1 day ago

  • Work in company

    Manager, IT Support

    Only for registered members

    We are seeking an experienced IT Support Manager to lead our support operations team in Boston. As a key member of our IT team you will provide technical guidance to help desk staff resolve customer issues efficiently while maintaining high-quality service standards. · ...

    Boston $90,000 - $110,000 (USD)

    1 month ago

  • Work in company

    Support Manager

    Only for registered members

    Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by ...

    Boston, MA $65,000 - $115,000 (USD) per year

    1 day ago

  • Work in company

    Manager, IT Support

    Only for registered members

    Support Operations & Service Delivery: own Tier 1 and Tier 2 support operations. Manage day-to-day performance of the third-party help desk partner. · Own Tier 1 and Tier 2 support operations, ensuring timely · ,courteous, · ,and effective resolution of incidents and requests · ...

    Boston, MA

    1 month ago

  • Work in company

    IT Support Manager

    Only for registered members

    · Position Type: · Manager Technical · Date Posted: · 2/11/2026 · Location: · Technology · Closing Date: · 02/27/2026 · For School Year · 240-Work Day Calendar · Salary: $64,427+ (Salary placement is based on experience.)  · Click on the following link to view the full pay ran ...

    Technology

    4 days ago

  • Work in company

    Infrastructure Support Manager

    Only for registered members

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cyberobotix, is seeking the following. Apply via Dice today · Job Title: Infrastructure Support Manager · Location: Boston (Day 1 Onsite – Local candidates only) · Duration: 6–12 ...

    Boston $75,000 - $125,000 (USD) per year

    2 days ago

  • Work in company

    Desktop Support Manager

    Only for registered members

    +Job summaryThe Desktop Support Manager oversees the day-to-day operations, staff performance, and service delivery of the Desktop Support team across sites. · ...

    Boston

    1 month ago

  • Work in company

    Desktop Support Manager

    Only for registered members

    Manager, Desktop Support · Industry: Healthcare · Hybrid - 4 Days Onsite in Boston · Contract-To-Hire · Role Overview · This role is responsible for leading and optimizing frontline technology support services across multiple institutional locations. The Manager, End User Support ...

    Boston

    5 days ago

  • Work in company

    Helpdesk Support Manager

    Only for registered members

    We are seeking an experienced and highly organized Helpdesk Support Manager to lead and optimize our remote IT support operations. This role is responsible for overseeing daily helpdesk activities, managing support staff, improving service delivery processes, and ensuring excepti ...

    Boston

    6 days ago

  • Work in company

    Desktop Support Manager

    Only for registered members

    This role is responsible for leading and optimizing frontline technology support services across multiple institutional locations. · The manager oversees daily operations for end-user devices and applications, manages a team of support professionals, and partners closely with inf ...

    Boston

    1 month ago

  • Work in company

    Desktop Support Manager

    Only for registered members

    We are seeking an experienced Desktop Support Manager to lead end-user support operations within a large hospital environment. This role is responsible for managing the day-to-day desktop support function. · Manage and lead a team of desktop support technicians supporting hospita ...

    Boston, MA

    1 month ago

  • Work in company

    Desktop Support Manager

    Only for registered members

    Contract to hire ideally · Position Summary · The Manager, Desktop Support oversees the day to day operations, staff performance, and service delivery of the Desktop Support team across different sites. This role ensures the reliable operation of end user technologies—including d ...

    Boston

    4 days ago

  • Work in company

    Portfolio Support Manager

    Only for registered members

    Peabody Properties is hiring for a Portfolio Support Manager to join its property management team in Boston. · ...

    Boston

    1 month ago

  • Work in company

    Manager - Platform Support

    Only for registered members

    We are seeking a Manager of Platform Support who will lead our day-to-day L1/L2 support teams, operations of enterprise scheduling, incident/problem/change management, and outsourced production operations. The successful candidate will ensure IT systems operate reliably and effic ...

    Boston, MA

    1 month ago

  • Work in company

    Technical Support Manager

    Only for registered members

    A global provider of advanced semiconductor inspection and process control systems is seeking a Technical Support Manager to lead a team of highly skilled Technical Product Support Engineers. · Lead, mentor, and develop a team of Technical Product Support Engineers providing adva ...

    Boston

    3 weeks ago

  • Work in company

    Desktop Support Manager

    Only for registered members

    We are seeking an experienced Desktop Support Manager to lead end-user support operations within a large hospital environment. · Manage and lead a team of desktop support and field support technicians supporting hospital and clinical environments · Oversight of day-to-day support ...

    Boston

    1 month ago

  • Work in company

    Executive Support Manager

    Only for registered members

    The mission of the City of Boston Assessing Department is to accurately collect data, assess property at its full and fair cash value, · and provide prompt and courteous service to the public.Supervise staff. · Oversight day-to-day document processing. · Respond to constituent in ...

    Boston

    1 month ago

  • Work in company

    Platinum Support Manager

    Only for registered members

    We are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn and grow.The Platinum Support Manager (PSM) manages a portfolio of Platinum accounts, · providing an optimal technical support experience for the customer ...

    Boston $78,000 - $95,000 (USD)

    4 weeks ago

  • Work in company

    Sr. Support Manager

    Only for registered members

    We are seeking a Senior Support Manager to lead our frontline support team. You will oversee all frontline support team members and ensure smooth queue operations. · ...

    Boston $133,000 - $150,000 (USD) Full time

    1 week ago

  • Work in company

    Infra Support Manager

    Only for registered members

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Cyberobotix, is seeking the following. Apply via Dice today · Role: Infra Support Manager · Location: Boston, MA(Day 1 onsite) · Duration:6-12 months · Type: Contract · 15+ Years ...

    Boston, MA

    1 day ago

  • Work in company

    Branch Support Manager

    Only for registered members

    Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. In this role, you will lead or participate in support functions for multiple business groups and contribute to large-scale strategic initiatives. · Lead or partici ...

    Boston $77,000 - $145,000 (USD) Full time

    1 month ago

Jobs
>
Technical support manager
>
Jobs for Technical support manager in Boston