Front Desk Agent - Hanover - Hanover Inn at Dartmouth College

Description

About Us

We prioritize our employees at Pyramid Global Hospitality. Our company culture is built on a commitment to diversity, growth, development, and wellbeing. We strive to create an inclusive work environment that fosters employee development, provides comprehensive benefits, and builds meaningful relationships.

Our benefits package includes health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. We also offer ongoing training and development opportunities to help our employees advance their careers.

We operate over 230 properties worldwide and offer a supportive and collaborative work environment that encourages growth and fosters success.

Job Description

We are seeking a Guest Service Agent who is passionate about customer service and ensuring our guests have a wonderful experience. This role involves greeting customers with a friendly welcome, using a positive speaking voice, listening to understand requests, and responding with appropriate action.

The ideal candidate will be able to input and retrieve information from a computer system, confirm pertinent details, promote hotel marketing programs, and make room selections based on guest needs. They will also be responsible for verifying and imprinting credit cards, handling cash, making change, and balancing the house bank.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash, make change, and balance the house bank.
• Promptly answer the telephone using positive and clear English communication.
• Close guest accounts at time of check out and ascertain satisfaction.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications.

Qualifications

• Education: High school diploma preferred.
• Experience: No prior experience required; prior hospitality experience preferred.
• Licenses or certificates: No special licenses required.
• Grooming: All employees must maintain a neat, clean, and well-groomed appearance.

Salary Information

This role offers a competitive salary, with a starting wage of $15 per hour plus shift differential pay. After 90 days, employees are eligible for a salary increase.

Location

The Hanover Inn Dartmouth is a historic hotel located in Hanover, New Hampshire. It has a rich legacy of hospitality dating back to its opening in 1780.

Company Culture

We value our employees and strive to create a supportive and inclusive work environment that fosters growth and development. Our core values include personal development, people, and a desire for our employees to succeed.