Veterinary Practice Manager - Chicago - Integrative Pet Care

Description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Join Our Team as a Veterinary Practice Manager

Headline: Lead a Dynamic Veterinary Practice Toward Growth and Excellence

Are you an experienced leader with a passion for animal care and a talent for managing operations? We are seeking a motivated Veterinary Practice Manager to oversee the daily operations of our rehabilitation practice in Chicago, IL, which includes 3 veterinarians and a therapy/support team of 12. This role combines leadership, administration, and business management to support high-quality care for pets and exceptional service for clients. This is a full-time, exempt position Monday through Friday with occasional overtime and/or after-hours responsibilities.

Benefits/Perks

Competitive Salary: Based on experience and qualifications.

Bonus Program: Performance bonus potential based on achievement of defined business objectives

Professional Growth: We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications.

Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.

A Comprehensive Benefits Package: Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.

Investment in Your Future: A 401k Retirement Plan with employer match.

The VROMP Network: Access to other experienced Rehab Practice Managers, Internal CE, and ongoing support as part of a group with 5 locations dedicated to the same mission.

Additional Perks: Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.

Why This Role is an Excellent Opportunity

Leadership Impact: Drive the success of a veterinary practice by leading operations and ensuring a positive team culture.

Collaborative Management: Work closely with veterinarians and leadership to align clinical care and business strategies.

Meaningful Work: Support a team dedicated to improving animal health through innovative rehabilitation services.

Why Join Us?

As a Veterinary Practice Manager, you will play a key role in fostering a thriving work environment, enabling growth, and ensuring operational excellence. This position offers the chance to develop your leadership skills while contributing to the health and well-being of pets in our care. If you are passionate about business operations, team building, and veterinary care, this is the perfect opportunity for you.

Key Responsibilities

Client Relationship Management:

Ensure a consistently positive client experience that meets or exceeds expectations.

Partner with the Lead CSR, who serves as a strong secondary lead handling many day-to-day client-service tasks.

Develop initiatives to build and maintain strong relationships with new and existing clients.

Proactively addresses client concerns, using effective escalation protocols when necessary to ensure resolution.

Implement and manage tools to measure and continuously improve client satisfaction.

Manage financial discussions with clients in a fair, professional, and solutions-oriented manner.

Leadership & Communication:

Serve as the operational lead in co-leadership with the Managing Veterinarian.

Demonstrate strong leadership and communication through achievement of practice wellness goals.

Communicate goals, expectations, and priorities clearly to align the team with business objectives.

Create a culture of trust, collaboration, and accountability that supports long-term team engagement and retention.

Ensure open, timely, and effective communication across all roles and teams; identify communication gaps and find solutions.

Actively engage in practice and group team meetings to promote alignment and shared success.

Promote teamwork across all roles (technical staff, CSRs, veterinarians, and group leadership) to ensure coordinated and effective operations.

Build and maintain positive, cooperative relationships with all team members.

Support a culture of continuous improvement, innovation, and shared success.

Provide and receive feedback constructively to support growth and performance.

Marketing & Referral Outreach:

Execute the practice-level demand generation SOPs in alignment with business goals & objectives.

Identify local marketing and outreach opportunities that strengthen client acquisition and referral relationships.

Track performance of marketing initiatives using data-driven metrics and recommend adjustments based on outcomes.

Partner with the Managing Veterinarian (mDVM) and VROMP leadership to ensure demand generation efforts align with practice goals.

Human Resources:

Attract, recruit, and retain high-performing team members; ensure onboarding and training processes set employees up for success.

Provide regular coaching, performance reviews, remediation plans, and development opportunities to grow individual and team capabilities, including the development of a secondary leadership team.

Identify and support career progression for high-potential team members, reducing turnover risks and building future leadership capacity.

Address staff concerns with fairness and professionalism, maintaining a positive work environment.

Ensure compliance with labor laws, wage regulations, HR policies, and SOPs in partnership with other leadership.

Facility Operations:

Oversee daily operations to ensure efficiency, compliance, and readiness for patient care.

Maintain accurate and complete medical records and ensure effective communication with referring veterinarians.

Manage inventory systems and vendor relationships to ensure reliable supply of materials within budget.

Develop and oversee facility and equipment maintenance plans that support patient care and client confidence.

Monitor Practice Management System and other software for consistent and accurate client record-keeping, reporting, and execution of SOPs.

Ensure compliance with safety and security standards (e.g., OSHA) and foster a culture of safety through training and accountability.

Effectively implement all VROMP operational SOPs and identify opportunities for process improvement.

Financial & Business Performance Management:

Collaborate with the mDVM and VROMP leadership to develop annual goals, budgets, and quarterly forecasts aligned with business objectives.

Monitor and interpret P&L statements and other financial and operational metrics and benchmarks to drive positive financial outcomes.

Track progress toward key goals and Targets to Improve (TTIs), developing and executing action plans to address performance gaps.

Collaborate effectively with Managing DVM, practice team, and VROMP leadership to implement performance improvement strategies that support practice and group-wide goals.

Review appropriate practice financial information regularly with leadership and staff, celebrating successes and identifying opportunities for improvement.

Effectively manage operating expenses, accounts payable/receivable, and financial reporting processes to ensure accuracy and timeliness.

Oversee cash-handling and internal control procedures to maintain financial integrity.

Ensure adherence to VROMP accounting, finance, and practice performance management policies and SOPs.

Perform other duties as assigned.

Skills and Qualifications

Required Skills:

Bachelor's degree in business or a related field (or equivalent experience).

Minimum three years of supervisory experience in a veterinary or healthcare setting.

Proficiency with practice management software and Microsoft Office Suite.

Strong understanding of budgeting, financial reporting, and operational workflows.

Exceptional organizational and multitasking skills.

Preferred Skills:

Certified Veterinary Practice Manager (CVPM) desirable, but not required.

Leadership skills with the ability to motivate and guide teams toward success.

Exceptional communication and conflict resolution abilities.

Resilience under pressure and ability to manage challenges effectively.

Collaborative mindset with a focus on continuous improvement.

Genuine passion for animals and commitment to high-quality care.

Apply Today If you are ready to take on a leadership role in a growing veterinary practice, we invite you to apply. Join our team and make a meaningful impact by combining your leadership skills with your passion for animal care. Together, we will provide excellent service to our clients and compassionate care to the pets we serve. Compensation: starting base salary of $65,000 per year, with additional consideration DOE