GBS Concierge Integration Coordinator - Latham - Gallagher Benefit Services

Description

Introduction

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.  
Overview

At Gallagher, we're looking for a proactive and detail-oriented professional to join our team as a GBS Concierge Integration Coordinator. In this role, you'll play a key part in helping newly acquired mergers integrate seamlessly into our Concierge Program and Gallagher Center of Excellence (GCoE) services. You'll work closely with branch leaders, M&A teams, and other stakeholders to ensure smooth transitions and lasting partnerships.

How you'll make an impact

• Introduce the Concierge Program and GCoE services to new mergers, explaining how they align with Gallagher's mission to deliver tailored support to branch service teams.
• Identify gaps and opportunities by gathering and analyzing critical information, ensuring a smooth integration process
• Build strong relationships across teams, acting as a trusted partner and guide during transitions.
• Tackle challenges head-on, devloping actionable solutions and sharing insights to improve future integrations.
• Work closely with leadership in the US and India to refine best practices and drive innovation in the Concierge program. Regular updates, feedback sessions, and active participation in meetings will ensure alignment and success.

About You

Required:

• Bachelor's degree and 5 years related experience required, or commensurate experience. 
• Overnight and/or day travel may be required up to 25% of the time.
• Exceptionally strong analytical and problem-solving skills.
  
  

Preferred:

• Thorough knowledge of the insurance brokerage industry.
• Accounting or Finance degree preferred.
• Insurance brokerage systems (ex: TAM or AMS360), accounting experience, and experience in Brokerage Operations highly desirable.
• Project Management experience highly preferred.
• Supervisory experience preferred.
  
  

Behaviors:

• Ability to interact effectively with all levels of staff, including Corporate Executives and Branch Management.
• Professional assertiveness is key to this role.
• Exceptional verbal and written communication skills and ability to build and maintain strong relationships.
• Ability to motivate, influence, lead and adapt training skills to others' abilities.
• The ability to explain complex processes in simple terms to diverse audiences.
• A knack for building strong, collaborative relationships with teams and stakeholders.
• A proactive approach to identifying challenges and finding solutions.
• Strong organizational skills to manage multiple priorities and track progress.
• A commitment to Gallagher's values and a passion for helping others succeed.

#LI-MB1 #APIntegration

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.