- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Focuses on patient/customer safety
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally rounds with patients/customers to ensure their needs are being met
- Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
- Displays cultural humility, diversity, equity and inclusion principles
- Actively supports the organization vision, fulfills the mission and abides by the I CARE values
- Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. (EF)
- Serves as a liaison between patient, facility, and physicians to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately. Communicates special requests and add-ons with appropriate department team as needed. (EF)
- Communicates with departments throughout the facility when barriers to the current schedule present. (EF)
- Schedules patients for services accurately on the appropriate schedule. Synchronizes the appointment calendars in order to effectively schedule patients according to physician/ department availability and urgency of patient service requirements as needed. May also provide pre-registration services. (EF)
- Obtains valid and compliant orders and schedules patients based on the physician order and according to department criteria. Enters all diagnostic services, surgical services and special procedures on the schedule as applicable. (EF)
- Confirms patients' appointments, instructs on location and directions to facility/ department, relays pre-appointment preparations, and arranges for patients to have interpreter, mobility, or other assistance as needed for the visit. (EF)
- Establishes/updates the hospital account record to include detailed patient demographic and insurance information in EHR system, selecting insurance plans and payers, and medical necessity determination. (EF)
- Responds promptly to requests by staff, patients, and physicians; reschedules and/or cancels appointments as needed. Assists with resolving EHR work queues that support scheduling. (EF)
- Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and outcome. (EF)
- Schedules patient appointments utilizing standard operating procedures and enters data into EHR system with a high level of thoroughness, accuracy and timeliness. (EF)
- Meets scheduling goals set by the department (e.g., abandonment rate, productivity/ activities per hour, etc.). (EF)
- Gathers demographic and insurance information so that the patient's insurance may be verified, authorization obtained, and patient's portion determined prior to the patient's date of service. (EF)
- Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. (EF)
- Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Generates and communicates new ideas and suggestions that will improve quality or service. (EF)
-
Scheduler - FT/Days
3 weeks ago
Houston Methodist Houston, United StatesJOB SUMMARY · At Houston Methodist, the Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position ensures quality patient surgical and/or ancillary s ...
-
Scheduler - Days
2 weeks ago
Houston Methodist Houston, United StatesAt Houston Methodist, the Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position ensures quality patient surgical and/or ancillary services schedu ...
-
Scheduler - Days
2 weeks ago
Houston Methodist Houston, United StatesAt Houston Methodist, the Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position ensures quality patient surgical and/or ancillary services schedu ...
-
Scheduler Ft
1 week ago
USPI - Memorial Hermann Surgery Center, Southwest Houston, United StatesMemorial Hermann Surgery Center, Southwest · Job Summary: Plans and schedules for surgical and related appointments for doctors. Manages certain functions related to Credentialing of professional staff members for the facility by performing the following duties. Essential Duties ...
-
Scheduler Ft
2 weeks ago
United Surgical Partners International Inc (USPI) Houston, United StatesJOB SUMMARY · TOPS Comprehensive Breast Center, Red Oak · Under the direction of the Business Office Manager, is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high l ...
-
Radiology Tech, FT Days
2 weeks ago
Memorial Hermann Health System The Woodlands, United States Full timeDescription · Minimum Qualifications · Education: Graduate of an accredited school of Radiologic Technology. · Licenses/Certifications: · Certified in Basic or Advanced Life Support, required. · Current license or temporary license by the Texas Medical Board (MRT), required. ...
-
Radiology Tech, FT Days
2 weeks ago
Memorial Hermann Houston, United StatesAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for ...
-
Caregiver - Ft Days
3 weeks ago
Barton House Memory Care Sugar Land, United States**Personal Care Home/ Memory Care Community**:Barton House Memory Care · **Address**:2229 Williams Trace Blvd., Sugar Land, TX 77478 · **Shift Rotation**:Our Personal Care Attendants' overnight caregiving shift is generally from 7p-7a with alternating weekends off. _(Due to our n ...
-
Registered Nurse FT day Transplant
4 days ago
Kindred Hospital Houston Medical Center Houston, TX, United StatesRegistered Nurse FT day Transplant · What makes Kindred Healthcare a great place to work? Our people, of course Our Registered Nurses answer this special calling because they have a fundamental, internal drive to directly help people. In return, we serve, develop and respect our ...
-
Physical Therapy Resident-FT/Days
3 days ago
Houston Methodist West Hospital Houston, United States Full timeAt Houston Methodist, the Physical Therapy (PT) Resident position completes the planned program of post-professional clinical and didactic education provided by Houston Methodist (HM) for physical therapists, designed to significantly advance the physical therapist resident's pre ...
-
Pedi Radiology Tech- FT, Days
4 weeks ago
Memorial Hermann Houston, United StatesAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for ...
-
ICU Registered Nurse FT Days or Nights
2 weeks ago
Kindred Hospital Houston Northwest Houston, United StatesDescription · What makes Kindred Healthcare a great place to work? Our people, of course Our Registered Nurses answer this special calling because they have a fundamental, internal drive to directly help people. In return, we serve, develop and respect our employees in environ ...
-
Accounts Payable Scheduler Ft
1 week ago
USPI - Memorial Hermann Surgery Center Memorial Village Houston, United StatesMemorial Hermann Surgery Center Memorial Village · Accounts Payable Job Description · United Surgical Partners International is seeking a Accounts Payable Coordinator for one of its surgical facilities. Endoscopy Center of Bergen County located in Paramus, NJ. United Surgical Par ...
-
ICU RN FT Days
4 days ago
Kindred Hospital - Sugar Land Sugar Land, TX, United StatesICU RN FT Days · What makes Kindred Healthcare a great place to work? Our people, of course Our Registered Nurses answer this special calling because they have a fundamental, internal drive to directly help people. In return, we serve, develop and respect our employees in enviro ...
-
Accounts Payable Scheduler Ft
2 weeks ago
Memorial Hermann Surgery Center Memorial Village (11031) Houston, United StatesMemorial Hermann Surgery Center Memorial Village · Accounts Payable Job Description · United Surgical Partners International is seeking a Accounts Payable Coordinator for one of its surgical facilities. Endoscopy Center of Bergen County located in Paramus, NJ. United Surgical Par ...
-
Registered Nurse- Operating Room, FT Day
4 days ago
Texas Children's Hospital Houston, TX, United StatesRegistered Nurse- Operating Room, FT Day (Main Campus, Houston) · Job Summary · We are searching for Registered Nurses for the Operating Room- Main Campus-- someone who works well in a fast-paced inpatient, operating setting. In this position, you will provide nursing care to pat ...
-
Sterile Processing Tech II-FT/Day Shift
2 weeks ago
Harris Health Houston, United States Full timeThe Sterile Processing Technician II (SP Tech II) is proficient in decontaminating, processing and sterilizing instruments, supplies and equipment by following established standards/guidelines. The SP Tech II demonstrates and role models personal and professional effectiveness. · ...
-
Rad Tech, FT Days- Pediatric Department
5 days ago
77 Consultants Houston, United StatesJob Description · Job DescriptionPrincipal Accountabilities: · Performs radiography (x-ray) exams on patients ensuring compliance with all radiation safety procedures. · Enters and monitors patient data. · Performs quality assurance on radiology equipment. · May assist with initi ...
-
Rn - Imu, Ft/days
2 weeks ago
Memorial Hermann Health System The Woodlands, United StatesAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for ...
-
Radiology Tech, Ft Days
2 weeks ago
Memorial Hermann Health System The Woodlands, United StatesAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for ...
Scheduler - FT/Days - Houston, United States - Houston Methodist
Description
JOB SUMMARY
At Houston Methodist, the Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position ensures quality patient surgical and/or ancillary services scheduling by acting as a liaison between patient, facility, and providers to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately. The Scheduler may also pre-register patients timely in the electronic health record (EHR) so pre-certification, authorization, and verification of insurance benefits can be obtained in a timely manner.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
SERVICE - 30%
QUALITY/SAFETY - 25%
FINANCE - 15%
GROWTH/INNOVATION - 10%
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION REQUIREMENTS
o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE REQUIREMENTS
o Two years of experience in a medical setting or call center environment
o Medical scheduling experience preferred
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o None
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Ability to multi-task and flexibility to meet the needs of patients, physicians, and department
o Knowledge of basic registration/access functions and insurance procedures
o Ability to problem solve
o Basic understanding of medical terminology and diagnosis/procedural codes
o Ability to remain calm in stressful situations with patience and understanding
o Excellent customer service and professional communication skills
o Proficient computer skills and ability to learn and navigate multiple software programs
o Ability to handle detail work accurately and rapidly
SUPPLEMENTAL REQUIREMENTS
Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) Yes
On-Call* No
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within No
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: __________________________
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.