Sales Support Specialist - Austin
1 month ago
Sales Support Specialist
This role is HYBRID in NORTH AUSTIN. Job Title: Sales Support SpecialistJob DescriptionWe are seeking a dedicated Sales Support Specialist to join a global leader in fuel dispensing payment processing and point of sale technology The role involves performing various sales support functions to guide customers through their order needs ensuring accuracy in product numbers discounts and pricing You will update customer records and communicate order details inquiries and deliveries to representatives and sales managers while also addressing any customer issues such as late deliveries or quality defectsResponsibilitiesProvide initial responses and follow-ups to customer emails and phone callsSupport customers in placing orders requesting changes through established processesCollaborate closely with Sales Managers Customers on quotations price exceptions delivery methods graphic requests quote conversionsGuide customers through product choices based on site requirementsImplement track document customer claims for missing damaged or incorrectly shipped itemsDevelop thorough understanding of ordering tools product literature for order entry customer response activitiesAssist the sales team with reporting requests identify trends volumes within regions channels Communicate with Sales Managers regarding outstanding items that require attention assistanceConvey order details to Sales Managers Customers from acknowledgment deliveryCollaborate departments meet exceed customer expectationsEssential Skills5 years experience in sales support inside sales sales administration Customer Service corporate settingProficient Customer Service Data Entry Order entry Microsoft Excel OfficeExperience CRM tools preferably SalesforceIntermediate advanced knowledge MS Office applications VOIP ERP CRM Oracle preferredExcellent administrative clerical record-keeping skillsStrong problem-solving aptitude self-motivationAbility manage changing conflicting prioritiesEffectivelySkills QualificationsBachelor degree equivalent business experience account/order management Customer-facing roleExperience Customer service Inbound/Outbound Call-centers Account Management Program ManagementEffective Interpersonal verbal written communication skillsWell organized interact under pressure professionalism confidenceBilingual skills plusUnderstanding import/export compliance BMS ISO EHS regulatory processWork EnvironmentThis is hybrid role three days office two days remote In-office days Tuesday Thursday flexibility days Friday except FridayJob Type LocationContract Hire position Austin TXPay BenefitsThe pay range this position $29.00/hrEligibility apply benefits job classification length employmentBenefits subject change may specific elections plan program terms eligible followingMedical dental visionCritical Illness Accident Hospital401(k) Retirement Plan – Pre-tax Roth post-tax contributions availableLife Insurance Voluntary Life AD&D employee dependentsShort long-term disabilityHealth Spending Account HSA Transportation benefitsEmployee Assistance ProgramTime OffLeave PTO Vacation Sick LeaveApplication DeadlineThis position anticipated close Jan 23 2026About Aston CarterAston Carter provides world-class corporate talent solutions thousands clients across globeSpecialized accounting finance human resources talent acquisition procurement supply chain select administrative professions extend capabilities industry-leading companies draw deep recruiting expertise expansive network evolving needs clients talent community agility excellenceWith offices U.S Canada Asia Pacific Europe Aston Carter serves many Fortune 500Proud ClearlyRated Best Staffing double diamond winner client talent serviceThe company equal opportunity employer consider all applications without regard race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information characteristic protected lawIf would request reasonable accommodation modification adjustment job application interviewing process due disability please email other accommodation options
Job description
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