Compliance Analyst - Woodsboro, United States - Solve IT Strategies, Inc.

Description

Job Description

Job Description

Solve IT Strategies

is looking for a

Compliance Analyst

. This role is

Remote.

The Main Responsibilities of a person are:

• Responsible for providing support for customers that submitted complaints through different channels by investigating, troubleshooting and responding to complaints if necessary.
• Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations.
• Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.
• Set a high bar for support analysts within the organization by setting an example through performance and work ethic.
• Take ownership of processes or act as a Subject Matter Expert (SME) to analyze and understand existing workflows.
• Identify gaps in processes and propose actionable improvements to enhance efficiency. Proactively lead efforts to streamline operations and boost productivity.
• Play a key role in shaping and optimizing internal processes for sustainable growth and success.
• Represents the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams and Complaints leadership.
• Investigate and respond to regulatory complaints submitted by customers to regulators with adherence to specified SLAs and quality standards.

Skills:
Minimum of 2 years of relevant experience in financial services, technology and/or customer support:
Safety - must have account management experience, Trust and Safety background, experience in handling concerns related to scams and social engineering attacks

Complaints - must have Compliance or Regulatory background, Fraud or Disputes Risk - must have a Fraud/Account Investigation experience, Chargeback, Clawback and Strong analytical skill in reviewing customer's accounts.

Access - must have Account Management experience, background in

troubleshootingiOS,

Android, Web, PC/Laptop) which is very important in probing CX complaints of general "Unable to Login" complaints
Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
Must be able to read, write and speak in English.
Plan and prioritize work in a resourceful and effective manner that allows you to meet commitments
Must work in a defined shift, as required by the business.

Nice to have:

Crypto - must have Crypto experience gained in a Crypto company or through personal trading Experience with different channels of support, including voice, e-mail, social and/or chat.

Fantastic communication skills in order to operate globally across multiple departments and stakeholders.

#J-18808-Ljbffr