- Discounted Health, Dental and Voluntary Vision with employee contribution
- Paid Time Off
- Paid Holidays
- Voluntary Basic Life and AD&D coverage
- 401K plan with company match up to 4%
- High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.
- The above plus 2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.
- Job-Specific Knowledge, Skills & Abilities
- Ability to provide consistent, professional customer service.
- Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
- Ability to provide consistent, professional customer service.
- Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
- Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
- Demonstrated understanding and application of effective sales strategies and techniques.
- Skill in building long term customer relationships.
- Ability to maintain a positive and friendly demeanor.
- General knowledge of HVACR products, concepts and the industry as a whole.
- Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.
- Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.
- Skill in using point-of-sale computer systems to locate information and process transactions.
- Skill in using web-based tools to research product and information.
- Ability to work productively in teams with a wide range of people.
- Ability to work independently with minimal direction.
- Ability to follow written instructions and documented procedures.
- Keeps the company's best interest in mind when considering or addressing issues.
- Dedication to attending work and work-related functions prepared and on time.
- Maintains a professional personal appearance.
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Customer Service and Sales Associate - Rochester, United States - Johnstone Supply
Description
Customer Service and Sales Associate - Rochester, MNJohnstone Supply - The Heartland Group is currently hiring a Customer Service and Sales Associate for our Rochester, MN store. This individual will handle multiple customers and customer requests in a friendly and professional manner while contributing to branch sales, growth, and profitability.
At Johnstone Supply - The Heartland Group, we value dependable, humble, and passionately serving employees, while having fun We are continually growing and believe in providing opportunities for results-oriented individuals willing to successfully do the work.
We offer a competitive wage and benefits package including,
Requirements
Requirements
Education and Experience:
Required:
Store Environment: Medium to large store with shelves and bins, most work is performed with telephone, material handling equipment, computer, fax, printer and in some cases an RF scanner.