Customer Service Supervisor - Shakopee, MN
1 month ago

Job summary
The Customer Care Supervisor is responsible for supervising and coordinating the daily efforts of the customer care team focus on providing excellent customer experience.Responsibilities
- Coordinate employee attendance to ensure appropriate telephone coverage throughout the day and providing an update to the Manager of Customer Care.
- Support the Customer Care Trainer/Major Accounts position to ensure a smooth onboarding of new employees, including temporary staff
- Review daily and weekly call stats and provide feedback to personnel and Customer Care Management
Job description
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