Medical Billing and Collections Specialist - Massachusetts, United States - Healthcare Practice Solutions, Inc.

Description

A position that involves keeping an eye on patient balances, dealing with accounts receivable, collections, unapplied credits, and other tasks to help collect funds owed to the practice.

Key Responsibilities:

• Monitor patient accounts for outstanding balances and reach out to patients and insurance companies to collect payments.
• Use software tools to manage aging balances within set parameters and timelines.
• Communicate with healthcare providers and staff regarding billing issues and escalate unresolved problems to the billing manager.
• Refer delinquent accounts to external collection agencies.
• Handle patient inquiries with a focus on excellent customer service.
• Collaborate with other departments to enforce collection procedures.
• Process patient payments using various platforms.
• Conduct research, report findings, and collaborate with the Manager for optimal performance.
• Stay updated on changes in the healthcare industry through education and training.
• Maintain confidentiality of patient information to support medical office operations.
• Perform other assigned duties.

Requirements:

• Familiarity with medical billing software and systems.
• Understanding of healthcare insurance guidelines and reimbursement processes.
• Strong problem-solving and communication abilities.
• Attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Demonstrate high professionalism and integrity.

Healthcare Practice Solutions (HPS) is an equal-opportunity employer. The company follows a non-discriminatory policy while recruiting and hiring individuals based on qualifications rather than factors like race, color, religion, national origin, age, gender, sexual orientation, disability, or military status. Equal employment opportunity is maintained across all aspects of personnel management including recruitment, training, promotions, and terminations.