Customer Service Representative - Douglasville, United States - New Era Plumbing LLC

Description

We're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.

• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Identify common customer issues and bring them to the attention of the team
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Record customer interactions and follow up on their experience with our company
• Interact with the sales lead to maintain and improve service and product knowledge

• Display strong communication skills, active listening skills, and personal skills
• Previous work in a customer-facing position
• Must have graduated high school, received a G.E.D. or equivalent