- Help customers make new reservations, and answer questions regarding existing reservations with the utmost accuracy and detail to capture all important information.
- Assist guests by selling future reservations. Assist customers with questions regarding their existing reservations.
- Follow up with guest inquiry leads promptly for second chance bookings.
- Answer telephone calls and emails in a clear and professional manner.
- Attend required coaching sessions as scheduled to review call quality, Enhanced Lead Management compliance and productivity.
- Demonstrate a strong ability to multi-task and pay attention to detail.
- Deliver the highest standard of service to all customers.
- Manage daily correspondences and sales leads in a timely and professional manner consistent with the operating policies of the department.
- Demonstrate proficiency with Windows-based operating systems. Utilize hospitality reservation and sales software.
- Answer guest questions with accurate information and demonstrate a friendly and helpful personality by speaking enthusiastically.
- Answer telephone calls and emails in a clear, concise and professional manner.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Organize and maintain a clean workstation.
- Learn, understand and use proper procedures when processing reservations and communicating resort policies and information.
- Adhere to Mohonk Mountain House's Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. Learn and retain knowledge of historical facts, information, services, hours of operation and features of Mohonk Mountain House.
- Achieve key performance goals such as inbound and outbound call volume, revenue generation, email and data capture, productivity and call scores based on goals set by the department managers as outlined in the annual incentive program. Must meet or exceed performance minimums.
- Assist Front Office and other departments with reservations, room changes, room shows, check-ins, check-outs, dining reservations and other tasks when needed. Communicate with other departments the guest's requests, concerns and needs.
- Process special requirements and needs for guests through the proper channels.
- Conducts themselves in a professional manner when working with guests, co-workers and managers at all times.
- Act calmly and effectively in emergency situations
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 25 pounds from ground level to waist level and carries a distance of up to 50 feet with/ without assistance. Walk up to 3 miles per day.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Work independently, and under daily job stress while maintaining composure.
- Focus on the job task at hand to think clearly and quickly.
- Maintain a flexible work schedule between the typical hours of 7:45 am and 8:15 pm, weekdays, weekends, holidays time periods.
- Work in office setting subject to continuous interruptions and background noises.
- Work up to five hours seated and viewing a computer monitor, operating a keyboard while on the telephone.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Demonstrate proper accounting procedures for deposits, refunds, rate adjustments and end of shift audits.
- High School diploma.
- Prior hospitality or customer service experience preferred.
-
Reservations Sales Agent
3 weeks ago
Mohonk Mountain House New Paltz, United StatesBASIC FUNCTIONS AND RESPONSIBILITIES: · The Reservations Sales Agent's primary responsibility is to deliver excellent service while utilizing selling techniques effectively to assist guests in making reservations. Achieve key performance goals set by the department managers as o ...
-
Reservations Sales Agent
3 weeks ago
Mohonk Mountain House New Paltz, United StatesBASIC FUNCTIONS AND RESPONSIBILITIES: · The Reservations Sales Agents primary responsibility is to deliver excellent service while utilizing selling techniques effectively to assist guests in making reservations. Achieve key performance goals set by the department managers as ou ...
-
Real Estate Buyers Sales Agent
5 days ago
Team H.A.R.T at Epique Realty Beacon, United States· **Responsibilities**: · - Serve as an intermediary between the buyer and seller or listing agent to ensure mutual transaction satisfaction · - Create documents such as representation contracts, purchase agreements, closing statements, deeds, and leases to close the sale · - Pr ...
-
Real Estate Buyers Sales Agent
1 week ago
Team H.A.R.T at Epique Realty Poughkeepsie, United StatesWe're looking for a talented, professional buyer's agent to join our expanding team of real estate professionals. You will be responsible for consulting with and guiding our clients through the entire home buying process. From contacting pre-qualified leads to showing homes to th ...
-
Real Estate Sales Showing Agent
3 days ago
Red Post Team Hopewell Junction, United StatesJob Description · Job DescriptionAre you a real estate agent who loves working with home buyers? Do you love to meet new people and do something different every day? Are you a hard worker and need more leads to make the kind of money you want to make? Then you would LOVE working ...
-
Account Manager
1 week ago
Scott Marxer - State Farm Agent Poughkeepsie, United States**Position Overview**: · Do you have aspirations to run your own business? If so, you may want to consider working in the office of Scott Marxer - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm A ...
-
Account Manager
4 days ago
Scott Marxer - State Farm Agent Poughkeepsie, United StatesPosition Overview · Do you have aspirations to run your own business? If so, you may want to consider working in the office of Scott Marxer - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. ...
-
Account Associate
1 week ago
Mike Mills - State Farm Agent Red Hook, United States**Benefits**: · - Salary Plus Commissions · - Free food & snacks · - Paid time off · - Training & development · Position Overview · I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspir ...
-
Infinity Ventures Spackenkill, United StatesWelcome to Gothaer - More Courage. More Opportunities. More Togetherness. · Stay true to yourself - we have the perfect job for you. · Authentic. Genuine. Unfiltered. That's how our employees are. And that's how you can always be with us. It's fun and it will propel you forward. ...
-
River Link Hotels Wallkill, United StatesInsurance Customer Service Representative · - Ott Insurance Agency · The Ott Insurance Agency is a small friendly independent agency servicing personal and commercial lines business. We are looking for a highly motivated and customer-focused individual to join our team as an Insu ...
-
Product Pricing Analyst
2 weeks ago
Markertek div. of Tower Products Incorporated Saugerties, United StatesThe Product Pricing Analyst(s) works within the Tower Products Marketing Team to maintain and update all product pricing in accordance with policies set forth by our vendors as well as competitive market research. This individual reports to the Marketing Team Lead as well as the ...
-
Real estate agent
2 days ago
Emerald Enterprises Walker Valley, NY, United States FreelanceTake the leap - With confidence into self-employment in Walker Valley, NY. · As a self-employed real estate agent (m/f/d), you have a strong and reliable partner in LBS Immobilien GmbH NordWest, who supports and professionally guides you both in starting your own business and in ...
-
Sales representative in field sales
3 weeks ago
Aurora Technologies Firthcliffe, United StatesAbout us · The andré media group is the market leader for innovative media in supermarkets. We successfully market advertising media such as CartBoards (advertising signs on shopping carts) and CheckoutPosters (dividers at the checkout) where thousands of people shop daily and a ...
-
Account Representative
4 days ago
Ryan Crosby - State Farm Agent Highland Mills, United States**ROLE DESCRIPTION**: · Ryan Crosby - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative - State Farm Agent Team Member, your knowledge of in ...
-
Real Estate Showing Agent
3 days ago
Red Post Team Hopewell Junction, United StatesAre you a real estate agent who loves working with home buyers? Do you love to meet new people and do something different every day? Are you a hard worker and need more leads to make the kind of money you want to make? Then you would LOVE working on this team We are a group of re ...
-
Salesperson (m/f/d)
2 days ago
Nexus Innovations Wurtsboro, NY, United States FreelanceWe are looking for salespeople/ career changers in FULL-TIME in Wurtsboro, NY and surrounding areas. · We have various locations in: Wurtsboro, NY, Arnsberg, Bochum, Marl, Recklinghausen, Mönchengladbach, Viersen and Gummersbach. · We offer you: · - Full-time work with excellent ...
-
Customer Advisor
2 days ago
Oceanic Ventures Mahopac, NY, United States Freelance**Growing Together**: Career with LVM · The LVM Insurance Company · Over 3.7 million customers with 13.7 million contracts trust LVM. With over 4 billion euros in premium income and investments of 21.4 billion euros, it is one of the top 20 insurers in Germany. Local customer ser ...
-
Office Representative
3 days ago
Ryan Crosby - State Farm Agent Highland Mills, United States**ROLE DESCRIPTION**: · AsOffice Representative - State Farm Agent Team Member withRyan Crosby - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution ...
-
Real Estate Salesperson
1 week ago
Team H.A.R.T at Epique Realty Beacon, United StatesAre you a self-starter with the desire to make a better income? · Do you love helping others and thrive on making their home vision a reality? · If you answered yes to these questions, then we've got a career opportunity for you Our team is growing and we need Professional Sales ...
-
Insurance Account Representative
1 week ago
Ryan Crosby - State Farm Agent Highland Mills, United States**ROLE DESCRIPTION**: · Crosby Insurance is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Sales representative, your knowledge of insurance products and industry trends ...
Reservations Sales Agent - New Paltz, United States - Mohonk Mountain House
Description
Job Description
Job DescriptionBASIC FUNCTIONS AND RESPONSIBILITIES:
The Reservations Sales Agent's primary responsibility is to deliver excellent service while utilizing selling techniques effectively to assist guests in making reservations. Achieve key performance goals set by the department managers as outlined in the annual incentive program. The ideal candidate would be courteous, self-motivated and detail-oriented.
ESSENTIAL JOB FUNCTIONS:
QUALIFICATIONS:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
