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    Yacht Division Product Specialist - Tampa, United States - MarineMax

    MarineMax
    MarineMax Tampa, United States

    1 week ago

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    Description
    OVERVIEW:

    The Yacht Support Product Specialist is an integral part of the growth strategy and focus for the Yacht Division. The Yacht Support Product Specialist will be responsible for being a liaison to our teams as well as creating and delivering customer experience the drives a next level of confidence for our customers and the team. The growth & development of the Yacht Division requires that our valuable customers, retail locations and dealers are educated and supported at a high level.

    DUTIES AND RESPONSIBILITIES:
    • Enthusiastically embrace MarineMax values
    • Acquire complete product knowledge of all Yacht Division models from all perspectives.
    • Work with Yacht Support and service teams to provide technical support to customers, technicians, service support, service managers and sales.
    • Embrace utilization of the MarineMax digital platform for all communication.
    • Collaborate with all team members, stakeholders, and dealer network to execute cohesive roll out campaigns for educational initiatives for our customers of the yacht division.
    • Collaborate with team on common issues for the manufacturer and work with Yacht Support to present a clear concise packet of information to the manufacturer to ensure issues are resolved or refined on future boats.
    • Work closely with teams to tailor existing delivery documentation and refined specifically for yacht deliveries.
    • Strategize with Yacht Support, Service Manager, National Warranty Manager to develop a gallery of training videos, how-to videos, and educational pieces for our customers.
    • Support teams at regional boat shows and customer events.
    • Maintain a professional and supportive relationship with all clients, fellow team members, vendors, and the manufacturers.
    • Participate in and be a leader for getaways and yacht division customer events.
    • Assist Yacht Support and stores to always maintain FANS Scores of 80% or higher for the Yacht Division.
    • Support and work on all other tasks deemed necessary to the teams success.
    REQUIREMENTS:
    • International and domestic travel required
    • Some weekends and after hours support necessary
    • Captains license a plus
    The role works closely with the entire network of locations working with Yacht Support and assist with the roll-out of these initiatives to MarineMax stores and related Yacht Division business units.

    *MarineMax uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.
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