Customer Service Representative- Southwest Harbor, ME - Bar Harbor Bank & Trust

    Bar Harbor Bank & Trust
    Bar Harbor Bank & Trust Southwest Harbor

    20 hours ago

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    Description

    Customer Service Representative Job Description

    We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is critical to the success of Bar Harbor Bank & Trust, and we are committed to providing exceptional support to our customers.

    About the Role:

    • Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
    • Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
    • Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
    • Build trusting relationships with individuals in the communities we serve.
    • Be an active participant in, and advocate for, community growth and prosperity.
    • Process transactions for customers in a prompt, efficient, courteous and professional manner.
    • Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

    Responsibilities:

    • Maintain general banking knowledge and master routine transactions, including account opening.
    • Develop a working knowledge of Windows and demonstrate proficiency in customer service software.

    Requirements:

    • A minimum of [insert time period] experience in customer service or a related field.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Strong problem-solving skills and attention to detail.
    • High school diploma or equivalent required; associate's or bachelor's degree preferred.

    About Our Culture:

    • Our company values a positive and inclusive work environment, where employees feel supported and empowered to succeed.
    • We prioritize open communication, teamwork, and continuous learning to drive business results and improve the customer experience.
    • Our six Brand Behaviors – Positivity, Communication, Teamwork, Initiative, Professionalism, and Quality – guide our actions and decisions every day.

    What We Offer:

    • Competitive compensation package, including base pay and bonus structure.
    • Opportunities for career advancement and professional development.
    • Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k) plan.
    • Paid time off, holidays, and flexible scheduling.
    • Recognition and rewards for outstanding performance and contributions.

    EEO Statement:

    Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve.

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