Collections Representative - Stow - Matco Tools

    Matco Tools
    Matco Tools Stow

    6 days ago

    Description
    WHO WE ARE (OpCo Overview):
    WHO IS MATCO
    Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit .
    BENEFITS
    Annual bonuses/incentives (depending on position)
    Immediate company benefits (medical, dental, vision, life, etc.)
    401k with company match
    401k defined contribution after 1 year of service
    High level of employee engagement
    Walking path and gym equipment onsite
    Food trucks on site during the summer
    Dress for your day - every day casual/jeans
    Employee discounts
    15 days vacation + 4 floating holidays + 8 paid holidays
    Paid maternity & paternity leave
    Tuition reimbursement
    Student loan payment assistance
    Hybrid work environment (2 days remote)
    Annual Day of Caring for employees to volunteer
    Discounts on tools
    Annual team building events
    Description:
    INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)
    The Collection Representative works to establish payment solutions for first party past due credit accounts through outbound and inbound customer call interactions via a dialer system at our call center in our corporate headquarters.
    Duties and Responsibilities
    • Receive inbound calls and/or outbound customer calls of past due credit accounts via a dialer system.
    • Utilize effective verbal and/or written communications and influencing skills to determine reasons for delinquency, and to advise of proper payment arrangements.
    • Properly document collection actions and status of account.
    • Process electronic debit, credit, and check payments over the phone.
    • Maintain professional interaction with all Matco Tools personnel and customers.
    • Other duties as assigned.
    Qualifications:
    WHO YOU ARE (Qualifications)
    Required Skills/Abilities
    • Motivated, goal oriented, persistent, and a skilled negotiator.
    • Must have a high sense of integrity.
    • Proven account management skills required to create, maintain, and enhance customer relationships while resolving past due accounts.
    • Carry out responsibilities with minimal direction and work well in a team environment.
    • Must be able to work the 12:30 pm - 9:00 pm shift on a hybrid schedule (Tuesdays through Thursdays on site, Mondays and Fridays from home).
    Education and Experience
    • 6+ months of collections experience in a call center with dialer preferred.
    • Knowledge of collection laws.
    Career Path
    • Potential to grow into roles within Commercial Financial Services and Finance.
    Physical Requirements
    • Prolonged periods of sitting at a desk and working on a computer.
    Vontier partners with you and your family on your health and wellness journey. Visit to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*
    Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
    WHO IS VONTIER:
    WHO IS VONTIER
    Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
    Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
    With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at
    At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
    Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
    Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
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