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    • Patient Services Specialist I - League City - UTMB Health

    UTMB Health
    UTMB Health League City

    2 weeks ago

    Default job background
    Description

    Patient Services Specialist - Onsite

    Minimum Qualifications:

    • Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

    Licenses, Registrations, or Certifications:

    • Associate degree and no experience.

    Preferred Qualifications:

    • Experience with patient registration, patient appointment scheduling, and/or insurance verification preferred.

    Job Summary/Description

    The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

    Key Responsibilities

    • Customer Service

    Provides high-level customer service in all interactions with internal and external customers. Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. Answers calls accurately and with exceptional customer service at all times, ensuring caller's needs are met. Ensures calls are documented and triaged appropriately, ensuring patient satisfaction and patient safety. Acts as a patient advocate and liaisons with various departments to meet mutual goals. Addresses concerns of patients, provides service recovery, and escalates issues as needed.

    • Scheduling

    Educates patient/responsible parties regarding billing process and any additional financial responsibilities, including third-party benefits information. Provides out-of-pocket cost estimates to patients and counsels patients about unpaid bills. Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. Schedules appointments and completes reminder calls to patients for scheduled appointments. Coordinates financial counseling for day surgery.

    • Arrival

    Arrives patients and prepares paperwork/chart for visit. Appropriately receipts all monies collected, tokens distributed, and deferments authorized.

    • Registration

    Obtains and documents information required for third-party reimbursement. Ensures compliance with Medicare and third-party coverage. Communicates with patient, referral source, UTMB physician, and clinical staff regarding any obstacle to access or authorization. Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.

    Salary Information

    Actual salary commensurate with experience or range if discussed and approved by hiring authority.

    Work Schedule

    On-site, Monday through Friday, 8am to 5pm

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