Analyst I, IT Infrastruct - Birmingham, United States - VetJobs

Description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

IT Infrastructure Analyst

Purpose:

The Infrastructure Operations Center (IOC) is responsible for 24x7x365 monitoring and problem resolution related to Southern Company's Technology Organization Infrastructure. These infrastructure components include but are not limited to mainframe systems, distributed computing systems, network and telecommunications systems.

Job Summary:

This is a frontline systems infrastructure analyst position responsible for monitoring and managing the Southern Company Services (SCS) distributed computing environment consisting of the IBM mainframe, Windows servers, Unix/Linux servers, web applications, Enterprise Storage, and Oracle and SQL Server databases. This includes monitoring, diagnosis, and resolution.

Characteristics:

• Responsible for modeling behaviors that support Southern Company's efforts in diversity, equity, and inclusion.
• Demonstrate Our Values which are Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.
• Strong analytical and troubleshooting skills.
• Possess attention to detail.
• Professional oral and written communication skills.
• Excellent listening and comprehension skills.
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
• Ability to build relationships and work in a team atmosphere.
• Ability to provide and accept feedback.
• Communicate progress, problems, and best practices to management and team.
• Embrace change.
• Work proactively.
• Take ownership and initiative.
  
  Work Location and Hours:
• This position is for a remote worker. the successful candidate will need to reside within the Southern Company footprint.
• The Infrastructure Operations Center is a 24x7x365 operation. Positions are scheduled in a fixed non-rotating schedule. Occasional extended hours, fill-in hours and on-call support are required as critical events occur.

Additional Qualifications/Responsibilities

Job Requirements:

• Fundamental knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the frontline for resolving problems.
• Ability to interface and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers.
• Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of the computing/mainframe networks.
• Provide centralized monitoring, first line problem diagnosis and resolution for computing systems and mainframe technologies including batch streams on both the mainframe and open systems (Windows, Unix/Linux).
• When responding to events, the frontline analyst must carefully track and document all issues and resolutions in detail as a permanent record.
• Monitor backup processes associated with disaster recovery for business-critical applications.
• Provide first line problem determination and recovery for abnormal termination (abends) of applications.
• Continuously identify process improvement opportunities with frontline tools, processes, and troubleshooting documentation.
• Detailed, in-depth troubleshooting of events that involve the health and availability of the computing/mainframe environment.

Competencies:

• In-depth knowledge of computing systems troubleshooting techniques and concepts.
• Practical experience working with computing systems and respective alarm information.
• Working knowledge of the OUA (Oracle Unified Assurance) application.
• Experience running batch jobs in Jobtrac, Autosys and Control-M
• Working knowledge of computer systems/networks:
• Windows physical/virtual/clustered servers
• UNIX/Linux servers
• Exchange servers
• SQL databases
• Oracle databases
• Internet Information Services (IIS)
• Distributed File System (DFS)
• IBM mainframe
• Working knowledge of Production Application Support tools and Automated Schedulers:
• CA Jobtrac
• vDirect
• Connect Direct
• CA AutoSys
• BMC Control-M