Computer Analyst - Baton Rouge, United States - Louisiana State University

Description

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Job Posting Title:
Computer Analyst (Campus Technical Support Specialist)


Position Type:
Professional / Unclassified


Department:
LSUAG IT - IT Support (Layton Higginbotham

Work Location:0120 S. Knapp Hall


Pay Grade:
Professional

Job Description:

Work Location:

Louisiana State University, Baton Rouge, LA

Position Description:

We are seeking a dedicated Information Technology Campus Technical Support Specialist to join our team at the LSU AgCenter. This position plays a crucial role in upholding the technological infrastructure of our operations.

Your responsibilities will span a diverse range of tasks, from installation to troubleshooting, ensuring that our team has the necessary tools to thrive.

This role is onsite and is located in Knapp Hall on LSU's main campus.

We are looking for a self-motivated individual with an exemplary work ethic.

The ideal candidate will be adept at managing their time efficiently, prioritizing tasks effectively, providing exceptional customer service and demonstrating initiative in all job responsibilities.

Key Responsibilities:


Systems Installation, Configuration, and Maintenance:
Perform comprehensive

installation

and

setup

of computers, peripherals, and related equipment, ensuring optimal functionality within a Windows environment.
Configure

and

support

a range of software, including Adobe Creative Cloud, Microsoft Office suite and Windows operating systems, along with other essential packaged applications.

Offer comprehensive support for

mobile devices , including both Android and iOS platforms. Troubleshoot issues, configure applications, and ensure seamless integration with our enterprise systems to enhance user mobility and productivity.
Apply

break/fix expertise

to promptly

resolve

hardware malfunctions and software discrepancies, maintaining system integrity and user productivity

Technical Support and Problem Resolution:
Deliver

expert technical support

through various channels such as telephone, remote access tools, and onsite visits, ensuring swift and accurate problem diagnosis and resolution.

Utilize

advanced troubleshooting techniques

and

customer service skills

to provide end-users with solutions and guidance, enhancing their computing experience.
Provide expert

Audio/Visual

support for a diverse range of programs. Set up, test, and manage A/V equipment to deliver high-quality sound and visuals that enhance presentations and events.
Actively support

meetings ,

conferences , and

events

as needed. Coordinate technical requirements, ensure equipment functionality, and provide on-the-spot troubleshooting to ensure smooth operation of all events.


Communication and Documentation:
Maintain

clear and effective communication

with users, team members, and the supervisory chain to facilitate information flow and collaborative problem-solving.
Document

all service requests and incident reports with precision, creating a valuable knowledge base for future reference and continuous improvement

Research, Training, and Development:
Research

and evaluate the latest computing equipment and software to guide informed purchasing decisions, staying ahead of technological advancements.
Collaborate

with IT colleagues to

develop and deliver

comprehensive technical training to end-users and peers, fostering a knowledgeable and self-sufficient user base

Travel and Field Operations:
Travel can sometimes be required for events or conventions, including potential overnight travel

Minimum Qualification Requirements:
A bachelor's degree in a related field.
At least one year of experience in systems installation, configuration, and maintenance.
At least one year of experience with Windows 10/11 and Microsoft Office.
Experience supporting a range of software, including Adobe Creative Cloud and Microsoft Office suite.
Familiarity with mobile device support for both Android and iOS platforms.
Basic understanding of networking principles and equipment (switches, routers, wireless access points).Adept at managing time efficiently, prioritizing tasks effectively.
Ability to perform physical tasks and lift up to 50 lbs.
Valid driver's license and personal vehicle for business travel (travel allowance provided).Desired Qualifications

:

Bachelor's degree in computer science, information systems, or related field.

At least two years of experience in a technical support role with a strong focus on systems installation, configuration, maintenance, and problem resolution.

At least two years of experience with Windows 10/11 and Microsoft Office.
Proven track record of providing Audio/Visual support for various programs and events.
Experience coordinating technical aspects of meetings, conferences, and events.
Advanced knowledge of networking and telecommunications hardware.
Relevant industry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified Professional (MCP).

Salary and Benefits:

Salary will be commensurate with education and experience. The LSU AgCenter has an attractive benefits package with a wide variety of benefit options.

Current benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), university holidays (14 per year, typically includes a week off at Christmas), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System.

Specific benefits depend on job category, percent effort and length of employment.

Application Deadline:

May 17th, 2024, or until a suitable candidate is identified.

Application Procedure:

Apply online at (or through Workday for internal applicants) by attaching files containing a letter of application, curriculum vitae, official university transcripts, and three letters of reference.

Paper, faxed or e-mailed application materials will not be accepted, except that in lieu of attaching the reference letters online, they may be sent directly to:

CTSS Search CommitteeLSU AgCenter Information Technology241A Knapp HallBaton Rouge, LA 70803Email:

site:

The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment.

An Equal Opportunity Employer.

Additional
Job Description:


Competencies:
None


Special Instructions:
Computer Analyst (Campus Technical Support Specialist)


Posting Date:
April 26, 2024

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check -

An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits -

The LSU AgCenter has an attractive benefits package with a wide variety of benefit options.

Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), university holidays (14 per year), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System.

Specific benefits depend on job category, percent effort and length of employment.

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance.

Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

About the LSU Agricultural Center:

The LSU AgCenter, is one of eight campuses within the broader LSU enterprise (LSU System).

The LSU AgCenter includes the Louisiana Agricultural Experiment Station, which conducts agricultural-based research, and the Louisiana Cooperative Extension Service, which extends the knowledge derived from research to the people of the state.

The AgCenter is headquartered in Baton Rouge and has 12 "on campus" academic departments and five regions which are made up of 15 branch research stations and an extension office in each parish.

For more information, visit the AgCenter's website at

The LSU Agricultural Center is an Equal Opportunity Employer and SAME Agency:

The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment.

The AgCenter is committed to fostering an environment of inclusion, respect, and appreciation of differences in individuals.

The AgCenter is also designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials.

HCM Contact Information:

Questions or concerns can be directed to the LSU AgCenter Human Resources Management Office at or emailed
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