information technology aide ii - Hempstead, United States - Nassau County, NY

Description

Salary: See Position Description

Location : Nassau County, NY

Job Type: Open Competitive

Job Number: 23373

Department: See Below

Opening Date: 04/25/2024

Closing Date: 5/15/2024 11:59 PM Eastern

Exam Date: No Written Examination

Fee: $50.00

Salary & Other Information

ANNOUNCED FOR:
NASSAU COUNTY DEPARTMENTS, SCHOOL DISTRICTS, LIBRARIES, VILLAGES, SPECIAL DISTRICTS, BOARD OF COOPERATIVE EDUCATIONAL SERVICES, TOWNS OF NORTH HEMPSTEAD AND OYSTER BAY AND NASSAU HEALTH CARE CORPORATION

SALARY: Varies: County: $39,439 - $81,164 (under the current collective bargaining agreement)
Note: Appointments may be offered at $44,832 (Step OB) in order to satisfy recruitment needs of individual county departments.

NHCC: $48,027 - $66,600
Duties

Assists in maintaining computer networks and their operating systems; performs initial diagnosis of computer workstation problems; performs related duties as required.

Minimum Qualifications

Must be met on or before the closing date:

Training and Experience

Graduation from high school

and

Two years of satisfactory, paid experience installing and maintaining applications, computers, computer networks, or supporting or training the users.

NOTE:

1. Completion of one year (30 credits) of education at a regionally accredited or New
York State registered college or university, may be substituted for the above-
mentioned experience, on a year-for-year basis. For each year the 30 credits must
have included at least six (6) credits in a computer field.

2. Possession of a certificate in a networking/personal computer-related field validated
by one of the major computer hardware/software vendors, certification institutions, or
from a public or commercial school registered by the New York State Department of
Education, or an out-of-state branch of that school, may be substituted for one year of
the above-mentioned experience on a one-certificate-for-each-year basis.

Necessary Special Requirement
Continuing possession of an appropriate class, valid Driver License issued by the State of New York may be required.

NOTE: SEE ITEMS NOS. 1 AND 2 OF GENERAL INFORMATION.

Supplemental Information/Subject of Examination/General Information

HOW TO APPLY
ONLINE APPLICATIONS are available at The advantages of filing electronically include the storage of submitted applications in your personal user account and application processing fee payment by credit/debit card.

Additionally, our Examination Announcements webpage includes a link entitled Job Descriptions and Job Interest Cards, which offers the opportunity to view class specifications and fill out a form so that you may receive an email notification when an open competitive examination for a particular title is announced in the future.

PLEASE NOTE: Computers are available to file electronic applications in our office at 40 Main Street, 2nd Floor, Hempstead, NY from 9:00 AM to 4:45 PM, Monday thru Friday. In accordance with our goal of making the Nassau County Civil Service Commission a paperless agency, no hard copy application is available.

RESIDENCY: SEE ITEM NO. 5 OF GENERAL INFORMATION.
NOTE: CANDIDATES MUST HAVE BEEN LEGAL RESIDENTS OF NASSAU COUNTY AND/OR QUEENS COUNTY FOR AT LEAST TWELVE MONTHS IMMEDIATELY PRECEDING THE DATE OF THE WRITTEN TEST AND MAINTAIN RESIDENCY IN NASSAU COUNTY AND/OR QUEENS COUNTY UNTIL APPOINTMENT FROM THE ELIGIBLE LIST ESTABLISHED AS A RESULT OF THIS EXAMINATION. PREFERENCE IN APPOINTMENT MAY BE GIVEN TO SUCCESSFUL CANDIDATES WHO ARE LEGAL RESIDENTS OF NASSAU COUNTY BY THE DATE THE LIST IS CERTIFIED FOR APPOINTMENT.

FEE: NON-REFUNDABLE Processing Fee must be submitted for each separately numbered examination for which you apply. This fee must be paid by credit or debit card.
CAREFULLY REVIEW THE MINIMUM QUALIFICATIONS ON THIS ANNOUNCEMENT TO ENSURE THAT YOU MEET THEM, AS THIS IS A NON-REFUNDABLE PROCESSING FEE. Applications submitted without proper payment will be rejected without review.
APPLICATION FEE WAIVER: A waiver of application fee will be allowed if you are unemployed and primarily responsible for the support of a household. In addition, a waiver of application fee will be allowed if you are determined eligible for Medicaid, or receiving Supplemental Security Income payments, or Public Assistance (Temporary Assistance for Needy Families/Family Assistance or Safety Net Assistance) or are certified Job Training Partnership Act/Workforce Investment Act eligible through a State or local social service agency. Active-duty military service members and military veterans shall be exempt from the payment of application fees. All claims for application fee waiver are subject to verification.If you can verify eligibility for application fee waiver ,when prompted to submit the application processing fee, choose the Fee Waiver option. Follow the directions regarding downloading and submitting the required fee waiver form.

NOTE: SEE ITEM NO. 6 OF GENERAL INFORMATION REGARDING ADDITIONAL CREDITS FOR VETERANS, AND FOR CHILDREN/SIBLINGS OF FIREFIGHTERS/POLICE OFFICERS WHO QUALIFY UNDER SECTIONS 85A/85B OF CIVIL SERVICE LAW. IF YOU BELIEVE YOU QUALIFY FOR SUCH CREDITS, ANSWER "YES" TO THE APPLICABLE QUESTION(S) IN THE APPLICATION.

VACANCIES: SEE ITEM NO. 4 OF GENERAL INFORMATION FOR INFORMATION REGARDING VACANCIES AND BACKGROUND CHECK REQUIREMENTS FOR APPOINTMENT TO CERTAIN POSITIONS.
NOTE:The Nassau County Civil Service Commission is in the process of transitioning to canvassing by email. Please be aware that several agencies have been given the authority to send canvass letters to the email address you provided on your exam application. Some agencies will still be canvassing by US Mail until the transition period has been completed. You must respond to all letters received - MORE THAN TWO NO-RESPONSES TO CANVASS LETTERS WILL RESULT IN THE REMOVAL OF A CANDIDATE FROM THE ELIGIBLE LIST.

SUBJECT OF EXAMINATION: TRAINING AND EXPERIENCE EVALUATION
There will be no written or oral test for this examination. If you meet the minimum qualifications, you will receive a rating based upon an evaluation of your training and experience against the duties of the position being tested.

Candidates must first submit an application for this examination by the closing deadline of MAY 15, 2024.

Approved candidates will be emailed instructions explaining how to log on to a special website in order to complete and electronically submit a Training and Experience Questionnaire. If this instruction letter is not received by JUNE 25, 2024, it is the candidate's responsibility to contact this office immediately by calling FAILURE TO COMPLETE THE ELECTRONIC QUESTIONNAIRE BY THE DEADLINE STATED IN THE INSTRUCTION LETTER WILL BE GROUNDS FOR DISQUALIFICATION FROM THIS EXAMINATION PROCESS.

The questionnaire will ask for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:
Help Desk User Support
Network Administration
Microcomputer Repair
NOTE: IT IS THIS INFORMATION WHICH WILL DETERMINE A CANDIDATE'S EXAMINATION SCORE. PASSING CANDIDATES WILL THEN BE PLACED ON AN ELIGIBLE LIST.

NOTE: As of June, 2021 there will no longer be a Qualifying (Pass/Fail) PC-administered test. The eligible list will be established based on the scores received on the Training and Experience Questionnaire.

IT IS THE RESPONSIBILITY OF THE CANDIDATE TO NOTIFY THIS COMMISSION, IN WRITING, OF ANY CHANGE OF NAME, MAILING/LEGAL/EMAIL ADDRESS, OR PHONE NUMBER: INDICATE EXAMINATION NUMBER AND TITLE, AND YOUR SOCIAL SECURITY NUMBER.

DISABLED VETERANS: Visit our homepage at to view information (including a downloadable credit request form) on a recent amendment to the New York Constitution regarding the award and use of additional credits for certain disabled veterans on civil service examinations.

GENERAL INFORMATION
1. APPLYING: Inquiries should be directed to the Executive Director, Nassau County Civil Service Commission. The Commission does not accept responsibility for non-delivery or delivery delays of emails due to issues with your email account. The Commission reserves the right to reject for lateness or to accept applications filed after the advertised filing period.

2. TRAINING AND EXPERIENCE: The burden of establishing qualifications to the satisfaction of the Commission shall be upon the applicant. For the purpose of meeting the training and experience requirement of any examination, no credits shall be given for any work experience which is determined by the Commission to have been gained or acquired in violation of the provisions of the Civil Service Law.
Where required, certificates, licenses, and military separation papers (DD214) must be submitted with your application. Proof of claimed education, (copy of your high school diploma, Military, GED, New York State or comparable Equivalency Diploma) may be required to be submitted with the application. If education beyond high school is required, official transcripts must be submitted directly to us by the school.
College education is considered at the rate of 30 credits completed per year.
For open competitive qualifications only, paid experience, if other than on a full time basis will be prorated.
Volunteer experience may be accepted if verifiable, and the experience claimed must have been in a structured program. Documentation signed by an official of the agency indicating hours per week, level of work, etc. must be provided.
Where additional experience may be substituted for an academic degree/diploma, the interpretation of the note, generally, is that for a full substitution, the underlying educational requirement for a Master's degree must be a Bachelor's degree; for a Bachelor's degree, it must be a High School Diploma/High School Equivalency Diploma; for a High School Diploma, it must be satisfactory completion of tenth or eighth grade education, as appropriate.

3. THE EXAMINATION: The Commission reserves the right, after this announcement is issued, to subdivide the examination and/or require a specific passing mark in one or more of such subdivisions in order that a candidate be considered further for eligibility. Notice of such arrangement will be given in the examination instructions.
A record of disrespect for the requirements and processes of law, including repeated traffic offenses or disregard of summonses for traffic offenses, is grounds for disqualification for examination, or after examination, for certification and appointment.
Examinations prepared and rated by the New York State Department of Civil Service will be in accordance with Section 23-2 of the Civil Service Law.
Examinations prepared and rated by the Nassau County Civil Service Commission will be in accordance with the rules and regulations of this Commission.

4. ELIGIBLE LISTS, PLACEMENT, AND ADDITIONAL REQUIREMENTS FOR APPOINTMENT TO CERTAIN POSITIONS:
Vacancies: Eligible lists resulting from examinations may be limited to a sufficient number of passing candidates to fill vacancies. Additional candidates may be processed for certification from the lists as the need arises.
All eligible lists shall be established for four years unless the Executive Director deems it appropriate to expire an eligible list before the end of the four-year term from establishment.
Candidates must be psychologically and physically fit to perform the duties required for the position. Medical or psychological examination may be required.
When there is a need for employees to fill vacancies on a part time basis the eligible list may be canvassed for that purpose.
Changing conditions occasionally result in certification and offers of employment at higher or lower salaries than those announced.
Special Requirement for Appointment to CERTAIN positions in School Districts and BOCES: Per Chapter 180 of the Laws of 2000, and by Regulations of the Commissioner of Education, to be employed in a position designated by a school district or BOCES as involving direct contact with students, a clearance for employment from the State Education Department is required. If you are considered for such a position, you will be instructed at the appropriate time as to your responsibilities in this clearance process (if fingerprinting is required, there may be an additional fee which you may be responsible for).
FINGERPRINTING REQUIREMENT FOR APPOINTMENT TO CERTAIN POSITIONS: In compliance with various laws, appointment to certain positions may require candidates to undergo a fingerprint check for the purpose of a criminal history record check. If you are considered for such a position, you will be instructed at the appropriate time as to where/when such fingerprinting will take place (you may be responsible for paying applicable fingerprinting fees).

5. RESIDENCY: To fulfill the standard residency requirements, each candidate for open competitive examination must have been a bona fide resident and dweller of Nassau County for at least one year immediately preceding the advertised date of examination and maintain that residency until appointed from the eligible list established as a result of the examination. Preference in appointment may be given to successful candidates who are legal residents and dwellers of the appointing municipality. Appointing municipalities may, by virtue of local law, establish special residency requirements.

Instances where the Nassau County residency requirement is waived will be specified in detail in the Residency section located in the body of the examination announcement.

6. ADDITIONAL CREDITS: VETERAN'S CREDITS (as defined in Section 6 of article 5 of the New York State Constitution): A veteran may be granted additional credits to be added to a passing score of an examination, as follows:
Non Disabled Vet: Open Competitive Exam: 5 points; Promotion Exam: 2.5 points
Disabled Vet: Open Competitive Exam: 10 points; Promotion Exam: 5 points
The veteran must have: served on full-time active duty for purposes other than training; been honorably discharged or released under honorable circumstances. In addition, beginning January 1, 1998, the NYS Constitution allows members of the US Armed Forces who are on active duty the right to request extra War Time Veterans credits on civil service examinations. Veteran's credit may be requested for each examination until actually used, for appointment from a list. Credits may be used (the veteran was permanently appointed or promoted as a result of receiving the additional credits) once, with the following exception:
If non-disabled veterans credits have previously been used to obtain an appointment or promotion, for eligible lists established after January 1, 2014, disabled veterans may be entitled to additional credits on a civil service examination if they have used non-disabled veterans credits to obtain an appointment or promotion with New York State or a local government, and subsequent to such use, they have been determined by the United States Department of Veterans Affairs ("VA"; formerly known as the United States Veterans Administration) to be a qualified disabled veteran, as defined in the New York State Civil Service Law. In such cases, the disabled veteran shall be entitled to apply for and use 10 credits on New York State and local open competitive and promotion examinations, minus the number of non-disabled credits he or she has previously used. The additional credits can only be used once.

SECTIONS 85-A & 85-B: In conformance with sections 85-a and 85-b of the Civil Service Law, (85-a)children of firefighters and police officers killed in the line of duty and (85-b) siblings of firefighters and police officers having died in the performance of duty as a natural and proximate result of either the World Trade Center attack on September 11, 2001 or in the subsequent rescue effort, shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent/sibling has served. If you are qualified to participate in this examination and meet one of the above criteria, please answer "yes" to the appropriate question in your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established. The text of these sections of law is available at our public counter at 40 Main Street, Hempstead, NY, as well as on our web site at

Nassau County Civil Service Commission
40 Main Street
Hempstead, NY 11550


Benefits will be discussed at the time of job interview.

01

Choose which category you meet the minimum qualifications.

• Graduation from high school and Two years of satisfactory, paid experience installing and maintaining applications, computers, computer networks, or supporting or training the users.
• I am using one or both substitutions as noted on the announcement.

02

Give name & location of High School or GED issuing authority and date of graduation or GED.If you did not graduate - state NONE

03

When giving a job description include: Name of employer, Job Title, Duties performed by you, Start and End Date (Month/Year), Hours worked per week. *Include all relevant experience. Additional experience may not be accepted after the application is reviewed. *Give the average hours worked per week. Example 40 hours worked per week. Do not give a range of hours worked per week. Example 20-30 hours worked per week. You will only receive credit for the lowest amount given. *Part-time experience is prorated*Give the month and year of your start and end dates worked. If partial dates are submitted, you will receive credit for the least amount of time. *If you had more than one title at same employer, list as separate employment. *Proof of claimed self-employment experience is required. Company bills, letterheads, corporation papers, etc.NOTE: Submission of a resume does not relieve you of the responsibility for completing all sections of the official application. The resume is a supplement to the application, not a substitute for it.

• I understand I must submit all relevant experience information

04

List all relevant experience installing and maintaining applications, computers, computer networks, or supporting or training the users. Must include name of employer, your title, dates worked, and hours worked per week. If your duties are not described on your profile, provide a description of work performed by you.Note: This section must be completed or your application may be rejected. See resume, see work history, see attached, on file, etc are unacceptable answers.

05

You must complete this section if you are substituting college credit for work experience. If you completed one year (thirty credits) of education at a regionally accredited or New York State registered college or university, including six credits in the computer field, you must state the name of the college, how many credits you completed, and the amount of credits completed in the computer field. Note: Official transcripts must be sent to this office if you are using education to substitute for paid work experience. If you have not already done so, you must have your college send this office an official transcript. Foreign education must be evaluated and original results must be submitted to this office by an acceptable evaluation service provider. (Go to or for a list of approved services.) Transcript should be mailed to:Nassau County Civil Service Commission40 Main StreetHempstead, NY 11550Official transcripts sent electronically can be sent to:.govOfficial transcripts must be sent directly from the college or college provider.

06

Possession of a certificate in a networking/personal computer-related field validated by one of the major computer hardware/software vendors, certification institutions, or from a public or commercial school registered by the New York State Department of Education, or an out-of-state branch of that school, may be substituted for one year of the above-mentioned experience on a one-certificate-for-each-year basis. If you are using this substitution, state the name of the certificate and institution it was acquired. You must attach proof of completion of the certificate.

07

Be sure to read the residency requirements and the minimum qualifications for this exam. The processing fee is not refundable. You will not be able to use the fee to switch to another exam.

• I acknowledge that I have read the minimum qualifications and the residency requirements for this exam. I understand my fee will not be refunded or credited towards another exam.

08

You will receive an approval, conditionally approved, or a rejection notification within 10 days the date applications were accepted to. If you do not receive a notification , do not assume your application was accepted. It is your responsibility to make sure your application was accepted. If appealing a rejected application, your appeal must be received within 15 days the notification is sent. The entire appeal process is 15 days. Appeals will not be accepted after. Do not assume your appeal was accepted without a notification email confirming your application was approved or conditionally approved. It is the applicant's responsibility to make sure their appeal was sent to the correct email address. Do not reply to . A correct email address will resemble . If you have questions regarding your application and/or appeal, send an email to .

• I understand it is my responsibility to appeal within 15 days a rejection notification is sent. I understand appeals will not be accepted past the 15-day appeal process. I understand it is my responsibility my appeal was sent to the correct email. I understand I will receive an approval or conditional approval notification if my application was accepted.

09

Approved candidates will be emailed instructions explaining how to log on to a special website in order to complete and electronically submit a Training and Experience Questionnaire. If this instruction letter is not received by JUNE 25, 2024, it is the candidate's responsibility to contact this office immediately by calling FAILURE TO COMPLETE THE ELECTRONIC QUESTIONNAIRE BY THE DEADLINE STATED IN THE INSTRUCTION LETTER WILL BE GROUNDS FOR DISQUALIFICATION FROM THIS EXAMINATION PROCESS.

• I understand it is my responsibility to contact this office if I do not receive an instruction letter by June 25, 2024. I UNDERSTAND FAILURE TO COMPLETE THE ELECTRONIC QUESTIONNAIRE BY THE DEADLINE STATED IN THE INSTRUCTION LETTER WILL BE GROUNDS FOR DISQUALIFICATION FROM THIS EXAMINATION PROCESS.

Required Question