Events Coordinator - New York, United States - Zuma

Description

Job Description

POSITION PURPOSE:

To provide exceptional customer service assistance with private events inquiries. To work with current and prospective private event clients efficiently and effectively maximizing reservation capacities.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Provide friendly, courteous and efficient service to all guests.
• To provide a friendly phone manner assisting guests with all inquiries
• A thorough understanding of all booking policies and procedures
• Works as a member of the restaurant team. Interacts with service crew in a positive manner. Assists others whenever needed.
• Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Anticipate and service the guest's needs before requests are made.
• Follow proper time and attendance and uniform procedures.