Lead Consultant, Engagement Management - Jupiter, United States - Jupiter Medical Center
Description
The
Lead Consultan t leads the successful delivery of projects, ensuring customer satisfaction and the achievement of Tricentis Service's business objectives for strategic enterprise customers.
Engagement Management:
Leads the delivery team throughout the engagement, often in collaboration with a services partner.
Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
Collaborates with the Account Team, partner, and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues, and business value being delivered.
Understands Tricentis and customer business objectives and aligns the deliverables accordingly.Acts as a thought leader, applying expertise from the Tricentis delivery methodology and prescriptive guidance to drive successful delivery of the engagement, including long-term customer success.
During an implementation, communicates and acts as the single point of contact to facilitate collaboration, decision-making, and customer buy-in on proposed solutions.
Coaches, mentors, and manages Tricentis and/or partner team members to achieve the engagement's deliverables and enable the customer's desired business outcomes.
Typically manages multiple projects simultaneously.Leads the delivery team throughout large complex engagements, often in collaboration with a services partner.
Identifies gaps between project financial, schedule, and deliverable actuals and the plan of record, proposing solutions and driving resolutions.
Creates and manages internal and partner resource allocation and time entry for assigned projects.
Identify, implement, and analyze key performance indicators (KPI) data for continuous improvement for engagement management.
Leadership:
Supports engagement management team for efficient services delivery by managing risks in the delivery practice and portfolio.
Identifies and captures opportunities to improve client success and team strategy.
Identifies opportunities to improve Tricentis offerings and the customer experience.
Creates an inspiring team environment with an open communication culture.
Develops and maintains knowledge of product offerings and trends
Supports internal practice development and business development activities
Identifies business challenges, conducts fact-based analyses and problem-solving, and develops actionable recommendations to drive business impact through improvements in cost, customer experience, and customer retention.
Works cross-functionally within Tricentis organizations to drive successful implementations and increase customer satisfaction.Builds business relationships inside and outside of Tricentis.
Monitors progress against goals and responds to changes in the market and/or GTM (Go to Market) model
Demonstrates and acts as a role model for our core values.
Qualifications:
Minimum 10-15 years of high-tech/SaaS industry experience
8+ years in Customer Engagement roles
Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting.
Strong focus on providing a high level of consulting and training services to customers and partners.
Excellence in the establishment and maintenance of effective relationships with customers, partners, and peers.
Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond.
Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes.
Experience with analytics and understanding of metrics and KPIs (as defined)
Thought leadership and strategic thinking.
Ability to gather and analyze data to understand the pros and cons of different decisions and options.
Ability to communicate abstract ideas clearly and independently manage complex project objectives.
Excellent negotiation and persuasion skills.
Facilitation skills in leading and planning meetings, reviews, and retrospectives.
Strong customer orientation and an innate ability to anticipate and act.
Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.
Critical thinking skills, and the ability to assimilate and implement new information rapidly and think strategically.
Prior experience with implementing or supporting Tricentis products - preferred.
BS/BA degree in computer science, engineering, or related discipline - preferred.
PMI Certification - preferred
Occasional travel (up to 50%)
Tricentis Core Values:
Knowing what we need to achieve and how to achieve it is important.
Tricentis core values define our ways of working and the behaviors we model that creates an enjoyable and successful Tricentis life.
Demonstrate Self-Awareness:
Own your strengths and limitations.
Finish What We Start:
Do what we say we are going to do.
Move Fast:
Create momentum and efficiency.
Run Towards Change:
Challenge the status quo.
Serve Our Customers & Communities:
Create a positive experience with each interaction.
Solve Problems Together:
We win or lose as one team.
Think Big & Believe:
Set extraordinary goals and believe you can achieve them.
Why You'll Love Working At Tricentis
Market conform salary + success-oriented bonus.
Supportive and engaged leadership team.
Career path and professional and personal development.
401(k) plan, full benefits package available.
Company-paid Disability and Life Insurance.
Hybrid work environment.
Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice.
Tricentis is proud to be an equal-opportunity workplace.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.
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