Front Desk Clerk- Delano Aquatics Center - Swan Aquatics

Description

At Swan Aquatics, we specialize in comprehensive management of aquatic facilities, focusing on safety, efficiency, and community satisfaction. Our company was founded by Melissa Louise Swanson in 2014, inspired by a life-changing experience that emphasized the critical need for qualified lifeguards and instructors following a near-drowning incident. We offer a wide range of services designed to meet the unique needs of homeowners' associations, municipalities, and private clients. Our services include swim lessons, swim team development, lifeguard management, and private lifeguard services, ensuring that every pool remains a safe and enjoyable environment. Our dedicated team operates with integrity and transparency, providing tailored solutions, including customizable workplace safety training. With years of expertise and a commitment to safety, Swan Aquatics is your trusted partner for all your aquatic training needs.

About the Role:

The Front Desk Clerk plays a vital role in creating a welcoming and efficient environment for customers. This position is responsible for managing front desk operations and ensuring that all guests receive exceptional service, including assistance with pass sales and program registration. The Front Desk Clerk will address inquiries, resolve issues, answer phone calls, and provide information about the facility and its services. Additionally, this role involves maintaining accurate records and managing retail sales. Ultimately, the Front Desk Clerk significantly contributes to the overall guest experience and satisfaction, which is essential for the establishment's success.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or hospitality roles.
• Basic computer skills and familiarity with POS systems.

Preferred Qualifications:

• Associate's degree in hospitality management or related field.
• Experience with multi-line phone systems and front desk operations.
• Bilingual abilities to assist a diverse clientele.

Responsibilities:

• Greet and welcome customers upon arrival, ensuring a positive first impression.
• Manage pass sales and program registration processes efficiently, including handling payments and selling retail.
• Answer phone calls and respond to inquiries regarding pool information, fees, and registration.
• Maintain accurate records of cash handling.
• Assist in resolving customer complaints and issues promptly and professionally.

Skills:

The skills required for this position include strong communication and interpersonal abilities, which are essential for effectively interacting with guests and addressing their needs. Organizational skills are crucial for managing reservations and maintaining accurate records, ensuring that all information is up-to-date and easily accessible. Problem-solving skills are also important, as the Front Desk Clerk must handle guest complaints and issues with professionalism and efficiency. Additionally, familiarity with hospitality software is a preferred skill that can enhance the ability to perform daily tasks more effectively and streamline operations. Bilingual proficiency can significantly improve guest interactions, making the overall experience more inclusive and welcoming.

Hiring Process:

• The onboarding process begins on April 1st, 2026.
• Facility opens Memorial Day Weekend.