Service Manager - San Antonio, United States - Patuxent Roofing and Contracting In

    Patuxent Roofing and Contracting In
    Patuxent Roofing and Contracting In San Antonio, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionJob Summary:

    This position is responsible for managing the service department team, ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.

    Duties/Responsibilities:
    • Oversee all service operations in coordination with the Service department, ensuring customer satisfaction and profitability goals.
    • Developing service sales and growth strategy.
    • Adhere to service department quality control standards.
    • Work with other members of the leadership team to drive overall business strategy.
    • Building the team to support financial and performance objectives.
    • Implement software and IT initiatives.
    • Set clear goals and objectives for the team.
    • P&L responsibility for Texas Service Department.
    • Lead revenue growth strategy and execution.
    • Maintain awareness of market and industry trends.
    • Performs other related duties as assigned.
    Required Skills/Abilities:
    • 5+ years' experience in commercial roofing (production or service)
    • Fluent in English and Spanish
    • OSHA 10
    • Excellent verbal and written communication skills.
    • Excellent organizational skills and attention to detail.
    • Proficient with Microsoft Office Suite or related software.
    • Understanding of all types of roof systems consisting of but not limited to Metal, BUR, Modified, Single Ply, Coatings, Shingles, and Tile.
    Preferred Skills/Abilities:
    • OSHA 30
    • Crane CCL
    • Forklift License
    • Manufacturer Training
    • Manlift Training
    • Rigging Certification
    • CERTA
    • Software including Microsoft Suite, Procore, Salesforce, and The Edge
    Education and Experience:
    • High School Diploma / GED
    • Experience in fleet maintenance preferred.
    • Driver's License Required / CDL preferred.
    Physical Requirements:
    • Prolonged periods of standing and walking.
    • Must be able to lift up to 50 pounds at a time.
    • Carry and climb a ladder.