Group Services Supervisor- S+R - Garland, TX

Only for registered members Garland, TX, United States

3 days ago

Default job background
Primary Job Duties: · • Supports the Group Services department as the #2 to the Group Services Manager · • Responsible for coordinating the setup and breakdown of all group services events through utilization of the Group Services Hosts and Leads · • Responsible for helping ensur ...
Job description


Primary Job Duties:


• Supports the Group Services department as the #2 to the Group Services Manager


• Responsible for coordinating the setup and breakdown of all group services events through utilization of the Group Services Hosts and Leads


• Responsible for helping ensure all events operate flawlessly in accordance to operational standards and BEO contract


• Ensures Group Services team is delivering food and drinks in a timely manner, per contract specifications


• Maintains the overall cleanliness and organization of event space


• Maintains appropriate levels of food for duration of group event


• Communicates with kitchen regarding food cook and pickup times


• Ensures event host/hostess is greeted in a timely manner upon arrival, per contract specification


• Resolves all guest issues in a timely manner, involving the appropriate level of management where necessary


• Design and distribute schedules for all group services staff, controlling labor to meet standards


• Oversees the training of all Group Services team members


• Maintain uniform standards and a professional appearance


Requirements

Physical Requirements:


• Standing for long periods of time with frequent bending and turning


• Must be able to lift 40 lbs


• Must be able to communicate with guests appropriately

Special Requirements:


• Must be at least 18 years old


• Must be able to read, write, and speak English


• Must possess a valid Food Handler's Certificate or other similar license per local code


• Must possess a valid TABC or other legal license to sell/serve alcohol per local code


• Obtain training certification per company policy

Standard Company Expectations:


• Goes beyond the normal expectations without compromising the company mission, vision and values.


• Demonstrates the ability to be courteous and accountable in all situations.


• Responding to guests' special requests in a courteous and accountable fashion.


• Monitors the consistency of the product provided to all guests.


• Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.


• Cooperates with all team members when assigned additional tasks and listens to others with compassion.


• Seeks knowledge from multiple sources and learns from past experiences for future development and growth.


• Maintains appearance and/or uniform standards.

Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.



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