Enterprise IT Tech II - Phoenix - Valenz

    Valenz
    Valenz Phoenix

    2 days ago

    Description
    • As Enterprise IT Tech II you'll provide remote level 2 it support for staff and executives ensuring smooth user experience troubleshooting hardware software system issues managing escalated tickets contributing to process improvements and documentation strengthening it efficiency service delivery.
    • You'll design administer and support core infrastructure including system network architecture cloud platforms mobile device management troubleshoot resolve complex technical issues across systems networks end-user environments manage user access accounts Entra ID Active Directory Microsoft 365 related cloud services maintain optimize IT infrastructure components SASE VPN solutions home networks devices deployed software lead adoption integration cloud services improve scalability flexibility cost efficiency create maintain improve SOPs knowledge articles mentoring junior Enterprise IT team members support project planning execution ensuring timely high-quality delivery aligned business needs operate governance compliance frameworks applying cybersecurity practices safeguard systems data deliver clear empathetic communication channels collaborate cross-functional teams ensure it solutions meet business needs.

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    This is a fully remote position as an Enterprise IT Tech II where you'll provide Level 2 IT support for staff and executives ensuring a smooth user experience troubleshooting hardware software and system issues managing escalated support tickets contributing to process improvemen ...

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