Agent Success Coordinator - Tampa - Hiregy

    Hiregy
    Hiregy Tampa

    4 days ago

    Description

    Agent Success Coordinator

    This is a contract-to-hire position with Hiregy, working onsite in Tampa. The client pays for parking.

    About the Role:

    1. Act as the first-line presence on our internal communications platform, answering questions, troubleshooting issues and ensuring smooth engagement for agents.
    2. Maintain campaign content accuracy and consistency by publishing real-time updates and collaborating with Operations to deliver reliable communication.
    3. Analyze agent engagement data to identify knowledge gaps and drive measurable improvements in agent experience metrics such as Net Promoter Score (NPS).
      Nice to have:
    • B2B client liaison experience
    • IT support or helpdesk background
    Hiring Requirements:
    Listed below are some of the requirements we require from applicants
    - Must have recent chat support team messaging tool experience- Ability to provide Tier 1 support in chat - Highly proficient MS Excel Google Sheets user Preferred Requirements:- Experience introducing processes automation tools like Zapier Power Automate similar systems-Skill thrive fast-paced environment

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