Customer Experience Quality Manager - Clearwater, FL

Only for registered members Clearwater, FL , United States

2 weeks ago

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Job Summary

The Customer Experience Quality Manager is the dedicated owner of the end-to-end experience quality across ROMTech's patient and clinical journeys.
  • Maintain and update the quality-specific components of the patient and clinical journeys (e.g., required checks, validations, documentation points) from script receipt through device pickup and beyond.
  • Led structured root cause analysis (RCA) on: Negative patient reviews Escalated complaints Failed or at-risk clinical experiences Breakdowns in communication or process

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