Order Entry Specialist - Piscataway, NJ - Humanscale

    Humanscale
    Humanscale Piscataway, NJ

    2 days ago

    Default job background
    Description

    Job Title:

    The Customer Care Representative (CCR) serves as the primary point of contact between Humanscale and our customers, both internal and external. This role is responsible for delivering timely and accurate support in various areas, including order entry, product returns, warranty claims, pricing, and credit management.

    Key Responsibilities:

    • Exhibits effective written and verbal communication skills.
    • Provides prompt and efficient service to customers and team members, escalating issues as necessary.
    • Bolsters system expertise with order management systems to better serve customers.
    • Maintains a positive and professional demeanor, portraying the company in a favorable light while managing sensitive issues.
    • Demonstrates excellent time-management skills and works independently, utilizing departmental resources, policies, and procedures.
    • Contributes to a positive team environment, aiding team members with difficult contacts as needed.
    • Maintains acceptable performance metrics, including quality, productivity, first contact resolution, and attendance.
    • Acts as a problem-solver, applying logical reasoning and data interpretation skills to identify trends and propose improvements.
    • Liaises with other departments to resolve customer inquiries and concerns.

    Required Qualifications:

    • College degree preferred.
    • Minimum 2 years' experience in a customer service or contact center environment.
    • Proficiency in computer and internet skills, with desired skill-sets including MS Office, Excel, and Internet browsers.
    • Business acumen in customer service, e-commerce, retail, logistics, or sales support is advantageous.
    • Experience in process improvement and strong prioritization, time management, and flexibility skills.
    • Able to adapt to changing business needs with flexibility and good grace.
    • Demonstrates effective communication, composure, and professional attitude.
    • Exemplary performance record, particularly in quality and productivity.
    • Strong attention to detail and sense of urgency.

    About Humanscale:

    Humanscale is a leading designer and manufacturer of ergonomic products that promote health and comfort at work. With a focus on sustainability, we have 26 certified Net Positive impact products. Our award-winning office solutions have led the industry in performance and simplicity for 40 years.

    Benefits Package:

    • Competitive salary
    • Medical Benefits (Medical, Dental, Vision)
    • Ancillary Benefits (Accident, Critical Illness, Hospital Insurance, Basic Life and AD&D, Voluntary, Spouse, and Child Life Insurance)
    • Health Advocates
    • EAP, Complementary Life and Short-Term Disability
    • Pet Insurance
    • Employee Discount Programs
    • 401k with Employer matching (Pre-Tax and Roth)
    • Paid time off (including 15 PTO days, ~10 holidays & Maternity PTO)

    We are an Equal Opportunity Employer (M/F/Disabled/Veteran)



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