Service Desk Analyst - Portsmouth, United States - Chartis Federal
Description
Job TypeFull-timeDescriptionChartis is seeking a Service Desk Analyst to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program.
Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment.
Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard.
RequirementsDay to Day Work Responsibilities:
Provide tier 1 Remote Support, Desktop Support and Field Technician Support.
Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access.
Coordinate Hardware delivery, maintenance, installations, and upgradesPerformed software installations and remediation to ensure application reliabilityResponsible for account management (password reset, account maintenance)
Create email accounts, change status in Active DirectoryMonitor, manage, and secure employees' mobile deviceUser support for network and desktop hardware and software complication and trainingDiagnose IT and network problems, and recommend and/or implement solutionsImplemented Virtual Desktop infrastructure allowing virtual desktop managementBasic Qualifications:
HS Diploma plus 3 years of relevant help desk experienceComfortable working in and assisting clients through service desk software, in addition to other remote access desktop programsExperience working with various Microsoft Windows operating systemsProfessional written and interpersonal skills are essential when communicating with ClientsExperience installing and configuring computer systems and applicationsKnowledge of Microsoft Intune software for setting up mobile devices.
Experience using RemedySecurity + certificationSecurity clearancePreferred Qualifications:1+ years of proven experience in a heavy customer focus position involving and technical knowledge and servicesITIL foundation certification or familiarity with ITIL methodologies and best practicesTime-management skills and the ability to establish reasonable and attainable deadlines for resolutionSalary Description$50,0000.