Technical Client Service Rep - Mission, United States - Tech Providers

Description

Role : Technical Client Service Rep

Location: Remote

Duration: 6+ Months (Contract)

Job description:

Specific responsibilities : As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues

Demonstrate strong interpersonal and communication skills, while working with diverse audiences

Exhibit personal responsibility, accountability, and teamwork.

Troubleshoot difficult problems with either the customers configuration, our software, or other vendor integration points.

Provide one-on-one training to new and existing customers as needed while working on support tickets.

Identify and resolve issues that prevent users from utilizing our software.

Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status.

Maintain strong working knowledge of released products.

Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.

Job Requirements:

Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs)

Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.

Must have excellent written and verbal communication skills.