Level 1 - Boston
1 week ago

Job summary
The Cloud Operations Specialist (L1) provides first-line monitoring, triage, and rapid incident response across Knox's multi-tenant and single-tenant cloud environments.This role ensures system availability, security, and compliance within FedRAMP Moderate,FedRAMP High,and IL4 environments.
The ideal candidate has experience supporting customer-facing web applications in a NOC,SOC or application support center with exposure to cloud infrastructure and responsibility for monitoring triage and escalation of production issues in regulated environments.
Job description
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