- Provide timely and accurate information to customers' requests and concerns.
- Assist customers, sales, and delivery drivers with purchases.
- Inbound calls and face to face interaction with customers regarding warranties and returns.
- Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
- Flows up with factory on outstanding service orders to update status.
- Works non-sellable report to eliminate items waiting on parts.
- Partner with sales associates to meet and exceed customer service expectations.
- Ability to organize and manage multiple priorities.
- Maintain the office appearance by keeping everything neat and clean.
- File the daily invoices.
- Any other duties as directed by management.
- Fun work environment
- Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program
- Paid Vacation
- Employee Discounts 10%
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customer service tier i - Tulsa, United States - Mathis Brothers
Description
Schedule: 10am to 7pm, Must be able to work weekendsEXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I:
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs. occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
**Non-Safety Sensitive**