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    customer service tier i - Tulsa, United States - Mathis Brothers

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    Description
    Schedule: 10am to 7pm, Must be able to work weekends

    EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I:
    • Provide timely and accurate information to customers' requests and concerns.
    • Assist customers, sales, and delivery drivers with purchases.
    • Inbound calls and face to face interaction with customers regarding warranties and returns.
    • Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
    • Flows up with factory on outstanding service orders to update status.
    • Works non-sellable report to eliminate items waiting on parts.
    • Partner with sales associates to meet and exceed customer service expectations.
    • Ability to organize and manage multiple priorities.
    • Maintain the office appearance by keeping everything neat and clean.
    • File the daily invoices.
    • Any other duties as directed by management.
    Perks that come with the job as Customer Service Tier I:
    • Fun work environment
    • Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program
    • Paid Vacation
    • Employee Discounts 10%
    EMPLOYMENT STANDARDS FOR CUSTOMER SERVICE TIER I: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures.

    PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

    Heavy Work: Lifting up to 20 lbs. occasionally.

    Work Environment: Indoor climate-controlled environment.

    Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

    **Non-Safety Sensitive**


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