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  • Customer Engagement Manager - Alpharetta - RELX

    RELX
    RELX Alpharetta

    2 days ago

    $89,400 - $148,700 (USD) per year *
    Description

    About the Role

    You will support the ongoing management and optimization of existing customers of RiskNarrative, delivering an outstanding customer experience to maximize their value and ROI.

    Responsibilities:

    1. Manage a portfolio of customers and ensure all strategic engagement services deliverables are met.
    2. Be an expert in RiskNarrative's product suite and bespoke customer use cases to provide valuable insight and guidance.
    3. Identify areas for optimization of the platform through regular reviews and present to customers.
    4. Work collaboratively with customers to understand specific business needs and ensure solutions deliver against their objectives.
    5. Define, build, and deliver strategic roadmaps to meet strategic business goals.
    6. Lead configuration, optimization, training, and delivery projects.
    7. Collaborate with cross-functional teams to identify and represent customer needs and develop solutions.

    Requirements:

    1. Have experience in a similar role managing technical projects.
    2. Have exceptional technical or analytical experience and expert customer relationship skills.
    3. Have problem-solving and investigative skills with high attention to detail.
    4. Able to handle multiple streams of work simultaneously and react well to rapidly changing requirements.
    * This salary range is an estimation made by beBee
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Customer engagement manager