ServiceNow Queue Manager - Fort Lauderdale, FL

Only for registered members Fort Lauderdale, FL, United States

3 weeks ago

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Job summary

Future Tech Enterprise is seeking a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment, returns, and asset lifecycle tracking.

  • This role bridges the gap between customer ServiceNow environments and Future Tech's internal ERP system.

Responsibilities

  • Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support
    ,
    ,Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems,
    ,Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations,
    ,Escalate workflow blockers or inconsistencies to appropriate stakeholders,
  • ,

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