Contact Representative Frontline Manager Trainee CADRE NTE 1 Year - Kansas City, United States - TREASURY

Description

** Contact Representative Frontline Manager Trainee *CADRE* *NTE 1 Year***

**Department of the Treasury**

**Location**

9 vacancies in the following location:

** Relocation expenses reimbursed**

No

** Telework eligible**

Yes as determined by agency policy

**Duties**

** Summary**

**WHAT IS THE**

The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

**See Other Information for Locations**

**Responsibilities**

As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments.

As a Front Line Manager you will:

+ Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.

+ Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

+ Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.

+ Give advice, counsel, or instruction to employees on work and administrative matters.

+ Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.

+ Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.

+ Identify developmental and training needs of employees, providing or arranging for needed development and training.

+ Initiate ways to improve production, work processes, and/or to increase the quality of the work directed. If you want to find out more about IRS careers, visit us on the web at .

**Travel Required**

Not required

** Supervisory status**

Yes

** Promotion Potential**

08

**Requirements**

** Conditions of Employment**

+ Refer to Other Information

+ Click "Print Preview" to review the entire announcement before applying.

+ Must be a U.S. Citizen or National

+ IRS Employees with Career or Career Conditional Appointments

.

** Qualifications**

**You must meet the following requirements by the closing date of this announcement.**

**BASIC REQUIREMENTS (FRONT LINE MANAGER):** You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

+ Experience with management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight

+ Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled

+ Experience applying basic budget management principles and practices (i.e. ability to maintain and manage financial resources)

+ Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.

-The experience may have been gained in the public sector, private sector or . One year of experience refers to full-timework; part-timework is considered on a prorated basis.

-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

**Education**

**Additional information**

**Nine (9) positions are located in Wage and Investment, Accounts Management, AM Operations 1, Departments 4 & 5,** **to be filled at 127 International Drive Franklin, TN (TN2709).**

These CADRE candidates will help deliver MAMC's workplan. These positions will assist the Directorate in preparing, educating and developing future leaders to be ready to fill future vacancies as a result of expected attrition, including projected retirements. These candidates will have short-term assignments and developmental opportunities.

**POSITION DESCRIPTIONS: 97174 & 97175**

A PM/C SharePoint site is available for IRS Employees at :

**CONDITIONS OF EMPLOYMENT****:**

+ We may select from this announcement or any other source to fill one or more vacancies.

+ This is a **non-bargaining** unit position.

+ Alternative work schedule, staggered work hours or telework may be available.

+ Must meet IRS telework eligibility requirements

+ **Tour of Duty: Various TOD Monday - Friday 8:00am to 6:45pm**

+ If you are an IRS/Treasury employee eligible for consideration under the Career Transition Assistance Plan (CTAP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement. If you have any questions concerning your eligibility please refer back to the CTAP Documentation link in the vacancy under How You Will Be Evaluated. ** How You Will Be Evaluated**

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination.

**Rating:** Your application will be evaluated on the leadership and technical competencies of the position to be filled per the Service's Management Selection Program (MSP) 2.0 which covers Frontline, Department and Senior Manager positions. Technical competencies for this position are: **General Supervision, Accounts Management, Service Delivery, Call Center Operations, Quality Management and Assurance, and IRS Information Systems.**

IRS employees must complete the **Leadership Succession Review (LSR) Assessment.** Step by step instructions, on the on-line self assessment and managerial assessment, are available at . The results from this assessment are used in ranking applicants on the leadership competencies. You will need the results from this assessment to complete your CareerConnector on-line application. Your rating may be lowered, if your responses to the online questions are not supported.

**Referral:** You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Treasury employee eligible for the , you must receive a score ofHIGHLY QUALIFIED or bet