- Diagnosing and resolving customer issues through incident (tickets) and direct customer interaction.
- They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
- Additionally, they will communicate actively with other departments detailing specific customer's issues.
- Track and resolve issues
- Interface with Tier 2 and Engineering on customer issues and comments
- Help Maintain online Knowledge Base
- Provide Technical Assistance to Regional Sales Managers daily
- Answer after hours calls from customers
- Customer Advocate
- This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
- Demonstrated ability to multi-task multiple priorities
- Demonstrated communications skills, both verbal and written
- Must be able to obtain necessary CJIS security clearance as required by agencies.
- Demonstrated inbound Call Center experience (3+ years' experience preferred)
- Previous technical support/engineering/troubleshooting experience
- Extensive PC/Networking troubleshooting experience desired
- A+ Certifications (preferred but not required)
- High School Diploma and minimum of 1 year of Technical Support experience Or An Associate Degree in Technical or a related field is required,
- Must have the ability to obtain the required background clearance as mandated by the government customer, showcasing your commitment to maintaining high-level security standards.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more
-
Software System Technologist III
4 days ago
Motorola Solutions Allen, United StatesCompany Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. ...
-
Certified Surgical Technologist
2 weeks ago
Medical City McKinney Mckinney, United StatesDescription · IntroductionDo you have the career opportunities as a(an) Certified Surgical Technologist you want with your current employer? We have an exciting opportunity for you to join Medical City McKinney which is part of the nation's leading provider of healthcare service ...
-
Software Engineer III
2 weeks ago
JPMorgan Chase Bank, N.A. Plano, United StatesWe have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. · As a Software Engineer III - Android Developer at JPMorgan Chase within the Omnichannel In-Store Payment Technology Team, you will be an integral part of an ...
-
CT Technologist
1 week ago
HCA Mckinney, United StatesThis Position May Be Eligible for a Sign-on-Bonus · Introduction · Do you have the career opportunities as a(an) CT Technologist you want with your current employer? We have an exciting opportunity for you to join Medical City McKinney which is part of the nation's leading provid ...
-
certified surgical technologist
3 weeks ago
HCA McKinney, TX, United StatesIntroduction · Do you have the career opportunities as a(an) Certified Surgical Technologist you want with your current employer? We have an exciting opportunity for you to join Medical City McKinney which is part of the nation's leading provider of healthcare services, HCA Healt ...
-
MRI Technologist
1 week ago
HCA Mckinney, United States"Join us at any one of our Medical City Healthcare facilities on Wednesday each week between 2-4 for in person interviews. Same day offers are extended in most cases. " · Introduction · Are you looking for a work environment where diversity and inclusion thrive? Submit your appli ...
-
CT Technologist Radiology
1 week ago
HCA Mckinney, United StatesThis Position May Be Eligible for a Sign-on-Bonus · Introduction · Do you have the career opportunities as a CT Technologist you want with your current employer? We have an exciting opportunity for you to join Medical City McKinney which is part of the nation's leading provider o ...
-
Lead CT Technologist
3 weeks ago
HCA McKinney, United StatesWork Schedule: Mon- Fri 3P - 11:30P · This position is eligible for a $20K sign-on Bonus · "Join us at any one of our Medical City Healthcare facilities on Wednesday each week between 2-4 for in person interviews. Same day offers are extended in most cases. " · Introduction · Do ...
-
Nuclear Medicine Tech PRN
1 week ago
HCA Mckinney, United StatesJoin us at any one of our Medical City Healthcare facilities on Wednesday each week between 2pm-4pm for in person interviews. Same day offers are extended in most cases. · Introduction · Do you want to join an organization that invests in you as a(an) Nuclear Medicine Tech PRN? A ...
-
CT Technologist- Radiology
3 weeks ago
Medical City McKinney McKinney, United States. This Position May Be Eligible for a Sign-on-Bonus. Introduction · Do you have the career opportunities as a CT Technologist you want with your current employer? We have an exciting opportunity for you to join Medical City McKinney which is part of the nation's leading provider ...
-
Nuclear Medicine Tech
3 weeks ago
Medical City McKinney McKinney, United StatesJoin us at any one of our Medical City Healthcare facilities on Wednesday each week between 2pm-4pm for in person interviews. Same day offers are extended in most cases. Introduction Do you want to join an organization that invests in you as a(an) Nuclear Medicine Tech PRN? At M ...
-
CT Technologist Radiology
2 weeks ago
Medical City McKinney Mckinney, TX, United StatesJob Description Description ** This Position May Be Eligible for a Sign-on-Bonus ** Introduction · Do you have the career opportunities as a CT Technologist you want with your current employer? We have an exciting opportunity for you to join Medical City McKinney which is part ...
-
CT Technologist
3 weeks ago
HCA Healthcare McKinney, United States Full timeDescription · **Eligible candidates may receive up to 30,000 Sign-on Bonus** · Introduction · Do you have the career opportunities as a(an) CT Technologist you want with your current employer? We have an exciting opportunity for you to join Medical City McKinney which is part of ...
-
CT Technologist
2 weeks ago
HCA Healthcare McKinney, United States Full timeDescription · **This Position May Be Eligible for a Sign-on-Bonus** · Introduction · Do you have the career opportunities as a(an) CT Technologist you want with your current employer? We have an exciting opportunity for you to join Medical City McKinney which is part of the nati ...
-
Certified Surgical Technologist
3 weeks ago
HCA Healthcare McKinney, United States Full timeDescription · Introduction · Do you have the career opportunities as a(an) Certified Surgical Technologist you want with your current employer? We have an exciting opportunity for you to join Medical City McKinney which is part of the nations leading provider of healthcare servi ...
-
CT Technologist
3 weeks ago
Medical City McKinney Mckinney, United States Full timeDescription · **Eligible candidates may receive up to $30,000 Sign-on Bonus** · Join us at any one of our Medical City Healthcare facilities on Wednesday each week between 2-4 for in person interviews. Same day offers are extended in most cases. · Introduction · Do you have the ...
-
Ultrasound Technologist
3 weeks ago
HCA Healthcare McKinney, United States PRN/Per DiemDescription · Introduction · Do you have the PRN career opportunities as an Ultrasound Technologist you want with your current employer? We have an exciting opportunity for you to join Medical City McKinney which is part of the nations leading provider of healthcare services, HC ...
-
Lead CT Technologist
1 week ago
HCA Healthcare McKinney, United States Full timeDescription · **This Position May Be Eligible for a Sign-on-Bonus** · "Join us at any one of our Medical City Healthcare facilities on Wednesday each week between 2-4 for in person interviews. Same day offers are extended in most cases" · Introduction · Do you want to join an or ...
-
Lead CT Technologist
3 weeks ago
HCA Healthcare McKinney, United States Full timeDescription · Work Schedule: Mon- Fri 3P - 11:30PEligible candidates may receive up to 30K Sign-on Bonus · "Join us at any one of our Medical City Healthcare facilities on Wednesday each week between 2-4 for in person interviews. Same day offers are extended in most cases. " · I ...
-
MRI Technologist
3 weeks ago
HCA Healthcare McKinney, United States Full timeDescription · Introduction · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) MRI Technologist with Medical City McKinney you can be a part of an organization that is devoted to giving back · Work Schedule: Friday/Satu ...
Software System Technologist III - Allen, United States - Motorola Solutions
Description
Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview
This Sr. Technical Support Representative would be supporting our In Car Video and Body worn Camera and Evidence Management Software Division.
Job Description
The Mobile Video and Analytics Department is seeking a highly talented and technically strong candidate to fulfill a Sr. Technician position. In this position, you will have unique and varied responsibilities. The Sr. Technician is responsible for coordinating with the customer and the customer IT team, troubleshooting and resolving issues arising from the Mobile Video product portfolio and the integration to the customers network. The specific job responsibilities include the following below.
Basic Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
Our U.S. Benefits include:
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email
