Pet Health Technical Consultant - Greenfield, United States - Workday

Description

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

Your Role:

P et

H ealth

T

e c hn ical

C

o

n s u lta n t -

P

r

o

d

u ct &

V

e t e ri n a r y

Supp

o

r t

(

P& V S

) -Ela n

c o .

T h e

P

r

o

du ct & V e t e ri n ary

Supp

o

r t T e c hn ical C o

n s u

l ta n t

r

o le is i n str um

e

n tal in

d

e l i

ve ri n g

g

o ld sta nd ard c u s t

o

m

e r s upp

o

r t a n d

p r o

du ct

s t e

w ar d s h i p .

A s

p art

o f t h e Ela n

c o

An i m al

H

e alt h , US C u s t

o

m

e r

E x p

e ri e

n ce Te a

m , a n d r e

p

o r t i n g

t o a

T

e c hn ical

C

o

n s u lta n t

Sup

e

r

v is o r,

yo u

w ill

h

a

v e t h e

o

pp

o r t

un ity

t o l e

ve ra g e

v

e

t

e r i

n ary

e x p

e r t ise a n d cli n ical

e x p

e r i

e

n ce

t o

p r ov i d e

s

o l u ti o

n s f o r a

d i v

e

r se c u s t

o

me r

b

a s e .

R e

s

pon

si

b

il

i t ie

s :

T h e

pu r p

o se

o f t h e

p

o sit i

o n is to se r

v e as a

P et

H ealth t e c hn ical r e

s

o

u rce s up

p

o rti n g Ela n

c o c u s t

o

me rs

b y

e

ng a g i n g in

p ri m ari l y

p

h

o

n e

b a s

e d

v

e t e ri n a r y s up

p

o rt

a cti v

i ties, i n cl ud i n g i n

v

e sti g ati n g a n d r e

c

o r d i n g i n f o r m at i

o n r e lat e d to

p

o

t

e

n tial

Adv

e r s e

D r u g

E

ve

n ts a nd/

o r

P

r

o

d

u ct Q u ali t y

C

om

p lai n

t

s .

S

c

o

p e

w ill i n cl ud e

p

r

ov i d i n g

t

e c hn ical ex p erti s e

f

o r t h e Ela n

c o

A

n i m al

H

e a l th US

P et

H ealth

p r o

du ct

po rt f

o lio

e

n c o

m

p

a ssi n g

p arasitici d

e s, t h

e ra p

e

u tics, a n d

v acci n

e s

u s e d in c o

m

p a n i o n a n i m als.

Add it i

o

n al

p r o

d

u ct s upp

o rt

p r o

j

e cts a n d i n itiati v

e s a pp r o

p ri a te

f

o r t e

c

hn ical s upp

o rt

ve

t

e ri n aria n s

w ill

a lso

b e i nv

o l v

e

d , i n cl ud i n g

w riti n g a nd

/o r r e

v ie w i n g te c

hn ical refere n ce

d

o c u

m e n

t s,

e ff e cti v

e ly

d

e li ve ri n g

p

r

o

du ct t r ai n i ng , a n d

p r ov i d i n g

t

e c hn ical s u

pp

o rt

f

o r sa l

e s a n d

m ar k

e t i

n g

p r o j e c t s. O c casi o

n al re p rese n tat i

o n at l o cal, st a te,

o r

n ati o

n al

v

e t e ri n a r y

me

e ti ng s

m ay

r

e

qu ire tra v

e l

o n a l i

m it e d

b asis.
P ri o r i ti z e

a

v aila b ility

t o El a

n co c u

s t o

me

r s

v ia t e

l

e

phon e a n d

p r o

j ect an attit u

d e

o f

e xc e

p t i

o

n al c u

s t o

m

e r s e r v ice in all as p ects

o f

j

o b exec u ti o

n .
M ai n tain a

h i g h l e

ve l

o f t ec

hn ical pr o ficie n

c y

r

e lat e d

t o Ela n

c o

p

r

o

du cts a n d t h e

f ield

o f

v

e t e ri n a r y

me

d ici n e as a

d ir e ct r e s u lt

o f cli n ical

p r a

c tice

e x p

e ri e

n ce a n d trai n i n g

p r ov i d

e d f o r t h e

r

o le.
Le arn a nd/

o r

d

e

m

o

n str a te satisfac t

o ry k n

ow le dg e

o f

t

h e r e

gu la t

o r y ,

qu alit y , a n d c o

m

p lia n ce

r

e

qu ir e

m

e

n ts ass o ci a t e d

w ith

d aily

e

x

e c u ti o n

o f t h e r o

l

e .
U nd

e rsta n d t h e i m

p

o r t a n

c e

o f a n d a dh

e re to

d

e a d li n

e s rel a ted

t o all as p

e

c ts

o f

p r o

du ct s upp

o

r t f r

o m t h e r e

gu lat o

r

y ,

qu ali t

y , a n d c u

s t o

me r s e

r

v ice as p

e c t s

o f a d

ve r s e

e

ve

n t a n d

p r o

du ct

c

o

m

p lai n t i nv

e sti g at i

o

n s.
C o lla b

o r a te

e ffe c ti v

e ly

w i t h i n t e r n al a n d

e xt e r n al c u s t

o

m

e rs.
P r o

v i d e

m

e

n t o

r s h ip a n d

gu i d a n ce in s upp

o rt

o f t h e

v

e t e ri n ary t e c hn ician t e

a m

a

n d

h a nd le

e scala t

e d calls

a s

n

ee

d

e

d .

What You Need to Succeed (minimum qualifications):
M

i

n

i

m u m E du

c

a

t

i

ona l R e

q

u

ir

e m en t:

D

V

M

/ V M D

d e g

r ee required.
M

i

n

i

m u m

S

p

e

ci

f

i c E xpe

ri

e

n

c e R equ

ir

e m en t:

A

m i n

i

mu m

o f t h r e e

ye ars

o f cli n ic a l

e x p

e r i

e

n ce in

p r i

v a t

e , c o r p

o

r at e ,

o r aca d

e

m ic

v

et

e ri n ary

me

d ici n

e .
P r

o f e

s

s

i

ona l

C

e

r t i f ic

a t io

n

/ L ic

en

s

e :

D

o c u

me

n

t

e d

ve

t

e

r i n ary lic e

n s u re in

o

n e

o r

m

o re U. S . sta t

e s is

r

e

qu ir e

d .

What will give you a competitive edge (preferred qualifications):
Add iti o

n al cli n ical

e x p

e ri e

n ce

t

o tali n g f i

v e years,

o r

m

o re is

p r e

f

e rr e d.
P r e

v i o

u s ex p er i e n ce as a t e c hn ical c o

n s u lta n t in a

r

e

gu lat e d

v

e t e ri n a r y call

c

e

n t e r

e

n

v ir o

n

me

n t is

h i gh ly

p r e f e rr e

d .
C o

n si d

e rs c u s t

o

me r s e

r

v i c e a n d r e

gu la t

o ry

c

o

m

p lia n ce

a s t o p

p ri o rit i es a n d a b le

t o e x ec u te

t

o p tier

s er v

i ce

i n s upp

o rt

o f

bo t h .
Ab ility

t o

s eek a n d ca p t u re all cli n ically

r

e l e

v a n t

d ata f r

o m r e

p

o r t s

r

e c e

i

ve

d .
Excelle n t

c

o

mm

un ic a ti o n

a

n d

o r g a n i z ati o

n al

s kills, i n c l

ud i n g

b asic c o

n flict r e

s

o l u t i

o n

w ith c u s t

o

me rs.
P r o f i ci e

n t

w

i th

b asic c o

m

p

u t e r

p r o

g r a

m s ( e x.

M S

W

o r d , Exc e l,

P

o

we

r

Po i n t) a n d a b ility to

p

e rf o

r m

d ata ca p t u re

w it h in a

v ali d at e d

d

a ta b a s

e .
Effect i

v e ti m e

m a n a g

e

m e n t skills with t h e a b ili t y

t o

es ta b lish a n d

m

ee t

p r o

j

e ct

d

e a d li n

e s

A

d

di

t i

ona l

I

n f o

r m a t io

n:

Tr

a

v

e

l

:

Up to

1

0 % i n cl ud i n g

o

v

e r n i gh t tr a

ve l to l o cal, r e

g i o

n al,

o r

n at i

o

n al

c

o

m

p a n y

o r

v

e t e ri n a r y

m

e

e ti ng

s .

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

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