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    • Technology Specialist - Massillon - Rea & Associates

    Rea & Associates
    Rea & Associates Massillon

    1 month ago

    Default job background
    Full time
    Description

    Job Title:

    Technology Specialist

    About the Role:

    We are seeking a highly skilled Technology Specialist to join our Rea Information Services team. The ideal candidate will have strong technical expertise, excellent communication skills, and a passion for delivering exceptional customer service.

    Key Responsibilities:

    • Respond to, manage, and monitor level 1 and 2 support requests and project tickets as assigned
    • Monitor and manage escalation of assigned service and project tickets
    • Triage incoming calls and support tickets submitted by clients
    • Couch, mentor, and develop those in the Technology Triage Specialist role
    • Set up and deploy workstations, printers, and other hardware as assigned on client sites
    • Act as 'Tech of Day' or work with designated 'Tech of Day' to triage and dispatch critical tickets that get generated
    • Provide first-level support to critical tickets and escalate if needed
    • Identify alerts in remote management and monitoring systems that require resolution and dispatch to appropriate staff
    • Monitor client server backup jobs, resolve errors as needed
    • Create and maintain client documentation for assigned clients
    • Test recovery of client data and servers
    • Manage client anti-virus solutions to ensure functionality and version health
    • Configure and install new workstations for clients
    • Generate predefined reports and send them to client contacts on a scheduled basis
    • Use RIS (Rea Information Services) systems to monitor client environments and record details of work performed
    • Conduct on-site support tasks at client locations

    Requirements:

    • Two-year degree in a technology-related field or equivalent work experience and industry
    • Prior experience working in an MSP environment preferred
    • COMPTIA A+, COMPTIA Network+, Microsoft fundamentals, CCNA, or relevant introductory I.T certification preferred
    • Reliable transportation required to respond at client site if required

    What We Offer:

    • Competitive salary: $55,000 - $65,000 per year
    • A wide variety of benefits to help support your health, wellness, and financial goals, including
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k with 3% contribution)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Family Leave (Maternity, Paternity)
    • Short Term & Long Term Disability
    • Training & Development
    • Wellness Resources
    • Four (4) weeks PTO
    • Twelve (12) paid holidays, of which three (3) are floating holidays

    About Us:

    Rea & Associates is a growing Top 100 Accounting Firm with offices throughout Ohio, Florida, and North Carolina. Our mission is to provide exceptional customer service while using technology to help businesses grow stronger both now and in the future.

    Our Culture:

    We pride ourselves on our 'People First' culture, which prioritizes employee well-being and professional development. With over 400 professionals, we offer a collaborative and supportive work environment that encourages growth and innovation.

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Technology specialist