- Manage requests for large group reservations and group events throughout all resort seasons.
- Document groups' requests and organize required booking documents accurately.
- Maintain assigned leads, keeping all steps of the booking and contract processes up to date.
- Arrange all reservation details into written proposals, keeping attuned that all details are documented precisely and accurately.
- Obtain signed contracts and deposits in a timely manner.
- Systemize an organizational method to ensure all details for group reservations and events and tournaments are obtained and compiled in a timely manner.
- Outline all large group reservations, events, and tournaments details in a clear and concise written format to be sent across all departments to maximize cohesion amongst the team.
- Maintain positive relationships and communicate clearly, tactfully, and persuasively with all appropriate colleagues to ensure staff members, especially customer contact personnel, are accurately informed of all pertinent details of outings/events to maximize customer satisfaction.
- Conduct orientations and tours as needed for guests. Interact with guests in a congenial and professional manner to provide information regarding facility, products, services, amenities, activities, policies, etc.
- Respond to customer inquiries and/or complaints in accordance with operating policies and procedures.
- Learn and retain general knowledge of other departmental operations, including Golf/Caddies/Retail, Food & Beverage, Rooms/Hotel, and others, to generate additional revenue through up-selling prior to and/or during outings/events. Assist guests with special requests.
- Monitor guest activities and customer satisfaction during group stay.
- Audit folio statements throughout outing/event for billing accuracy, and ensure timely final payment of Master folio invoices.
- Inspect finished arrangements with a critical eye. Manage work schedule to allow time to be present during outings/events, determining the best time(s) to greet the group/group commissioner during the stay, depending on the complexity of the programming.
- Performs other duties as assigned.
- High school diploma required. College degree preferred.
- Familiarity with Microsoft Office programs preferred: Word, Excel, and Outlook.
- Demonstrate professional written communication skills, keeping all written correspondence clear, concise, and free of spelling/grammatical errors. Mathematical skills are extremely beneficial.
- Demonstrate professional verbal communication skills, effectively communicating and collaborating with guests and colleagues alike.
- Keep an extremely organized and detail-oriented workflow with attention to time management.
- Exhibit critical thinking skills, including the ability to anticipate guest needs, analyze special requests, and solve problems; exhibit adaptability and teamwork; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including some nights/weekends.
- Uphold a positive attitude, emotional intelligence, and a professional manner and appearance in all situations.
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Group Events Coordinator - Nekoosa, United States - Dream Golf
Description
Position Summary:
The Group Events Coordinator is responsible for organizing details for large group sales and events and implementing outings/events to maximize guest experience.
Additional responsibilities include assisting in generating new business and maintaining relationships with current clients as well as generating additional revenues through up-selling of facility products, services, and amenities.
Primary Duties and Responsibilities:room reservations, tee times, caddie requests, restaurant/dining accommodations, and more.
