Careers - quality assurance manager senior - Seattle, United States - Starbucks

Description

Job Description:

This job contributes to Starbucks success by managing a quality assurance team in leading the identification, development and improvement of Quality Assurance strategy and programs needed to ensure the availability of safe, wholesome, premium quality products for our customers globally.

Is a senior subject matter expert in the areas of product safety and systems to control product safety risks. This position will also drive efforts to ensure customer satisfaction for handcrafted beverage, packaging and related sustainability projects. Speaks with authority and influences within and outside the company. Models and acts in accordance with Starbucks guiding principles.

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Job Responsibilities:
Contributes expert perspective to support development of Global QA strategy. Leads the identification and development of systems and programs to implement strategy. Monitors performance of QA systems and identifies opportunities for improvement.

Contributes to development of department mission, annual priorities and operating budget.

Leads the troubleshooting of complex, broadscale quality, product safety and regulatory issues arising from retail stores, regulators and customers. Determines and manages appropriate mitigation steps and solutions to resolve potentially serious product safety or quality issues. Identifies the root cause, required corrective actions and assures effective resolution.

Leverages expertise to represents Starbucks in explaining and defending Food Safety Programs and practices with Regulators.

Plans, develops and leads QA program improvements. Leads projects to develop new and improve existing Quality Assurance systems and procedures.

Interfaces with outside experts and organizations to keep Starbucks Coffee Company up to date in Quality Assurance strategy, techniques and best practices.

Leads evaluation and development of programs to drive improvements for new and existing suppliers. Influences the selection of and termination of poor performing suppliers.

Leads the identification and definition of QA metrics capable of tracking Quality System performance.

Collaborates cross-functionally throughout the development and commercialization process to ensure products meet our standards and requirements. Represents QA perspective to innovation efforts in categories new to Starbucks.


Job Requirements:
Builds career development paths and succession plans

Challenges and inspires partners to achieve business results.

Conducts and ensures the completion of performance reviews.

Mentors and trains more junior QA team members in knowledge of Starbucks Quality System and advanced problem solving.


Qualification & Experience:
Progressive experience designing, developing and managingquality assurance programs in manufacturing or foodserviceindustries (10 years)

Significant experience in food technology, food science and foodsafety (10 years)

Qualification as a trained quality auditor (7 years)

Significant experience in product safety risk assessment (7 years)


Job Details:

Company:
Starbucks


Vacancy Type:
Full Time


Job Location:
Seattle, WA, US


Application Deadline:
N/A

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