Dealer Support Specialist II - Des Moines, United States - Vermeer

Description

Dealer Support Specialist II page is loaded
Dealer Support Specialist II

Dealer Support Specialist II
locationsPella, Iowa, USA - Parts Center Front Office

time typeFull time

posted onPosted 5 Days Ago

job requisition idREQ-10661

Youre not likely to find another company like Vermeer.

Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day.

Together. Were a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact

on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be
Equipped to Do More .

Job Summary

Work Shift

• First Shift
  

The Dealer Support Specialist II supports quality and reliability processes surrounding parts orders, service, and support issues contained in technical publications such as owner/operator/parts

manuals or within other types of knowledge base solutions (i.e. Dealer Center / Tech Point / EzParts / iParts / etc). This position offers multiple resources to the dealer, using available research engines and knowledge of current processes. This role may review communication and training materials to support the dealer organization with consumer knowledge and product utilization.


Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Exhibit the Vermeer characteristics of caring culture, demonstrating agility, customer focused and stewardship while modeling the associated behaviors.
• Provide customer service excellence direction to all departments through regular dialogue and feedback with dealers and customer along with documenting the interaction.
• Support new model launch in designated product groups, and ensure the integrity of shared data while providing timely dealer and customer support.
• Create, review and/or update standard processes to support the business metrics, system requirements, and customer needs.
• Provides training and/or creates training materials for new team members and dealership parts and service teams on research tools, processes and solutions.
• Track and review information relating to customer communication by accurately entering details into relevant system.
• Identify errors, corrections and updates in parts manuals and assists the technical documentation team in making timely updates.

Education and/or Experience

• High school degree required with a minimum of 3 years related customer service experience.
• Associates degree preferred.
• Previous Vermeer dealer (customer) service experience and Vermeer product/processes/systems

experience preferred.

• Fluent Spanish speaking skills preferred.

Other Skills and Abilities

• Ability to provide informative and professional assistance when working with the public/customers and coworkers.
• Ability to maintain positive interpersonal relationships, which encourage openness with customers and peers; ability to develop interpersonal relationships with coworkers, staff, clients and the community to meet or exceed expectations.
• Demonstration of excellent written and verbal communication skills.
• Demonstration of attention to detail and the ability to type and enter data accurately.
• Demonstration of strong organizational skills; ability to work effectively under extreme stress; ability to coordinate multiple projects simultaneously.
• Ability to be flexible and manage confrontation in high pressure situations; ability to change priorities to meet customer demand; ability to break down complex situations into smaller, manageable, actionable pieces.
• This position does support global customers and may require flexible hours to meet an anticipated 24 hours/six days a week demand.

Travel
Up to 5% domestic and/or international travel by car or plane may be required.



Work Location

ONSITE:
A team members day-to-day work is best done on a Vermeer campus.

If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.*All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.* *Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions in human resources at or at* ***.

Our reach is global, our impact is personal. By joining Vermeer, you wont just be making the right step for your career. Youll be making a real, personal impact on our people, our customers and our world.


Impact Our People:

Youll find teams of hardworking people who take pride in their work, pride in each other and pride in the principles that guide them.

Our team members are diverse, talented and driven to continuously learn, improve and innovate, both for our company and for their careers.

Impact Our Customers:

Whether our customers are operating small stump cutters in their backyard or giant surface mining equipment in Australia, they make progress happen.

Our team members are constantly turning up new possibilities and collaboratively innovating to keep our customers and the people they serve on the leading-edge of progress around the world.

Impact Our World:

At Vermeer, we believe in giving back and helping people and communities. Weve held that belief from our founding in 1948.

Our reach extends from offering impressive benefits that help our team members and their families live well, to supporting our local communities through volunteer and community investment programs.

Our impact is also experienced by the way our customers use Vermeer products to make a difference.

Vermeer equipment is used all around the world to keep people connected to life necessities, such as water and electricity, harvest the feed that nourishes a vibrant food supply and effectively manage precious natural resources that improve our quality of life.

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