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Server Full-Time - Chicago, United States - Trump International Hotel and Tower Chicago
Description
Job Description
Job DescriptionPOSITION PURPOSE:
The service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
EXAMPLES OF DUTIES
ESSENTIAL FUNCTIONS:
Average Percent of Time
15% Check station before, during and after shift for proper set-up and cleanliness.
15% Greet the guests in a friendly and courteous manager and explain any specials and/or restaurant promotions for guest awareness.
10% Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
10% Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
15% When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minor and intoxicated guests.
10% Replenish beverages as necessary and check with guests for overall satisfaction.
10% Market and serve upon request any dessert items or specialty coffees.
10% Ascertain guest satisfaction and present check. Process check per hotel procedures.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
PHYSICAL REQUIREMENTS:
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
Physical Activity Frequency
Sitting Rare
Walking Constant
Climbing stairs Constant
Standing Constant
Crouching/Bending/Stooping Occasional
Reaching Constant
Grasping Constant
Pushing/Pulling Occasional
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Constant
Taste Occasional
Lifting/Carrying(#lbs) Frequent – up to 40 lbs.
Travel Never
SAFETY REQUIREMENTSPersonal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
ORGANIZATIONAL RELATIONSHIPS
Positions directly reporting to this position (titles):
None
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
QUALIFICATION STANDARDS
EDUCATION
High School graduate or equivalent preferred.
EXPERIENCE
Prefer previous serving experience.
LICENSES OR CERTIFICATES
Food Service Sanitation Required. Alcohol Service permit (if state required).
GROOMING
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Meet minimum age requirements for jurisdiction.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.