Director of Ecommerce - Los Angeles - The Elder Statesman

    The Elder Statesman
    The Elder Statesman Los Angeles

    1 week ago

    Description

    Location:Los Angeles, CA

    Reports to:President

    About The Elder Statesman

    The Elder Statesman is a modern luxury brand rooted in craftsmanship, rare materials, and a distinctive point of view. Were looking for a Director of E-commerce to own and scale our digital business end-to-end, partnering closely with the President and cross-functional teams to drive growth, elevate the online experience, and deliver operational excellence.

    Role Overview

    This is a hands-on leadership role for someone who can run e-commerce as a business. You will own the full digital P&L and day-to-day performance across site merchandising, website operations, CRM (email + SMS), and agency coordination (paid media). Youll bring both strategic thinking and executional rigor to a lean team environment.

    Key Responsibilities

    E-commerce Strategy & Performance

    • Own the e-commerce channel end-to-end, including revenue, conversion, AOV, retention, and margin performance
    • Build and manage the e-commerce roadmap (site improvements, merchandising strategy, customer journey enhancements)
    • Analyze performance trends and translate insights into clear action plans and priorities

    Site Merchandising & Online Experience

    • Lead site merchandising strategy across collections, launches, storytelling, and seasonal moments
    • Ensure best-in-class navigation, PDP experience, onsite search, and product discovery
    • Partner with creative and brand teams to bring campaigns to life online with a luxury-first lens

    Website Operations

    • Manage day-to-day site operations: product setup, pricing, promotions, inventory visibility, and site QA
    • Partner with Operations and Customer Care to ensure seamless fulfillment and service experience
    • Own site health and performance (bugs, speed, platform enhancements, vendor coordination)

    CRM: Email & SMS

    • Own email and SMS strategy and execution: calendar, segmentation, flows, and testing
    • Drive retention through lifecycle marketing (welcome, browse/cart abandon, post-purchase, winback)
    • Continuously optimize based on performance metrics and customer behavior

    Paid Media & Channel Coordination

    • Manage the relationship with the paid media agency (briefs, creative coordination, performance reviews)
    • Align paid strategy with merchandising priorities, launches, and inventory needs
    • Partner with internal stakeholders to ensure cohesive messaging across channels

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