- Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
- Stepping in to complete daily hotel front desk tasks.
- Assisting Guest Services Manager with monitoring performance and attendance.
- Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.
Guest Service Supervisor - East Rutherford, United States - PM Hotel Group
Description
Job Details
Description
Here are a few other tasks you'll be responsible for on a daily basis:
·Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism
Where You've Been:
We're looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted—you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.
When You're Here:
Sometimes you'll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Qualifications
Skills
Behaviors
:Motivations
:Education
Experience
Licenses & Certifications