Customer Service Representative - Knoxville - Edfinancial Careers

    Edfinancial Careers
    Edfinancial Careers Knoxville

    14 hours ago

    $65,000 - $125,000 (USD) per year *
    Description

    Customer Service Representative

    Knoxville, TN

    Come grow with us. Supportive employee focused work environment with the option to work remotely after on-site training and at least six months of consistent job performance

    Hiring for classes now through June 2026 with various start dates. Join the Edfinancial Team where purpose meets growth

    Position: Customer Service Representative (On-Site Knoxville, TN)

    Starting Pay: $18.00/hour + $4.93/hour fringe benefit

    That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment

    As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll:

    • Handle inbound and outbound calls with professionalism and empathy.
    • Provide accurate, clear information about our products and services.
    • Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
    • Use sound judgment and strong communication skills to support each customer interaction.
    • Collaborate with your team to create a positive, high-quality work environment.

    At Edfinancial, we don't just talk about culture we live it. You'll join a community that values:

    • Growth & Development: Paid training, certifications, and opportunities for advancement.
    • Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
    • Purpose: Every call you take helps our customers manage one of life's biggest investments their education.

    "The people here genuinely care it feels like family."

    Edfinancial Team Member

    What we're looking for:

    • Strong communication and listening skills
    • A professional, positive attitude
    • Ability to stay organized and meet daily goals
    • Basic computer proficiency
    • Open availability during business hours

    Work details:

    • On-site position: Knoxville, TN (remote eligibility after six months of meeting performance metrics)
    • Hours of operation:
      • Mon: 8 AM 11 PM EST
      • TueFri: 8 AM 8 PM EST
      • Sat: 10 AM 2 PM EST
      • Schedules are assigned based on business needs; flexibility is key
    • Overtime: Occasionally required during peak times

    Additional responsibilities:

    • Maintain confidentiality and data security at all times
    • Stay current with system updates, loan phases, and compliance standards
    • Complete annual training and certifications
    • Support other departments during peak seasons

    Ready to start your journey? Be part of a team that values integrity, growth, and community.

    Apply today and start your next chapter with Edfinancial Services

    * This salary range is an estimation made by beBee
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