IT Help Desk - Grapevine, United States - Southland Holdings LLC

Description

Southland Holdings is seeking a Level II technical support for local and remote office personnel. Candidates should be highly motivated, self-sufficient IT professionals with a broad skill set and knowledge of networking, hardware and software installation and support and experience working in an enterprise environment. This role is 100% onsite at our Grapevine office.

Experience (preferred):

• (2+) years in a "help-desk" type role offering support via phone, email and in-person
• Experience with installation and troubleshooting of common PC hardware peripherals
• Experience with variety of software installations and software user training
• Experience supporting users in a Citrix or Remote Desktop environment (a plus)
• Experience providing end user support and management for mobile devices (iOS, Android)

Responsibilities:

• End-user support for both local office staff and remote workers and respond to and resolve level 2 type support issues
• Be second-line support for IT Help Desk calls (field calls, create tickets, escalate issues as needed)

Knowledge/Skills:

• Strong customer service support mindset (empathy, urgency, commitment, follow-through)
• Knowledge and administration of Windows OS on PC
• Knowledge of general software and hardware installations
• Sound technical knowledge of iOS and Android operating systems and devices
• Experience with Citrix or other Remote Desktop / Terminal Service environment a plus

Other Skills:

• Excellent verbal and written communication skills
• Strong personal and social skills
• Must be able to function independently in difficult situations
• Must be able to multitask and resolve all tasks in a timely manner
• Must be comfortable interacting with non-technical customers
• Must be prompt, have excellent time management and organizational skills
• Strong analytical and problem-solving skills required

Requirements:

• Required Hours: 8am-5pm CST
• Willingness and ability to work some nights and weekends as required
• High school diploma or equivalent level of education required

Following Certificates / Training Preferred but Not Required:

• Comptia A+
• Comptia Net+
• Comptia Security+
• ITIL
• MCSA

Schedule:

• 100% in on-site 7am-4pm

Building Great Things. For more than 120 years, hard-working, honest, innovative people have been forming what has become the Southland family of companies. We combine the strengths of five subsidiaries that share a dedication to delivering critical infrastructure projects that improve the environment and lives of those around us. You can find the mark of our specialized Infrastructure legacy across all 50 states to ALL OF NORTH AMERICA and more than 60 countries.

Southland Holdings is an EEO employer - M/F/D/V