Manager Human Resource Service Center - Mankato, United States - Taylor Corporation

Description

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Manager Human Resource Service Center

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locations

North Mankato, MN - Taylor Corporation

time type

Full time

posted on

Posted 4 Days Ago

job requisition id

R20805

Let Us Power Your Potential
Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees' potential and strive to create opportunity and security for every member of the team.

If you're ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk.

We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity:
Taylor Corporation is looking for a

Manager, HR Service Center

to

manage the company's HR Service Delivery function (HRConnect) to deliver value add, end to end service on behalf of the HR function.

They will lead a team delivering centralized HR transactional and operational support to the business.

The services include answering customer questions throughout their employment lifecycle, with topics ranging from benefit coverage and eligibility, payroll processing, leave of absence, HR platform system navigation and general policy questions.

While key customer experience attributes are the top priority, the team monitors and measures SLAs (service level agreements) related to efficiency, accuracy, timely response, first-call resolution and quality interactions.

Your Responsibilities:
Continuously develop, implement and monitor initiatives and processes which ensure compassionate, accurate and timely delivery of HR processes, knowledge and advice to employees
Engage with related HR functions to ensure key deliverables and communications are understood by the HRConnect team, and that appropriate process, knowledge flow, or training is in place to support a high level of quality and collaboration in service delivery
Leverage feedback and identify continuous improvement opportunities in service delivery processes, troubleshoot issues and deliver solutions to improve the function and customer satisfaction
Act as point of escalation to resolve complex and/or high-profile issues and collaborate with related HR functions, HR Business Partners, Legal or third parties to research and resolve issues or dispatch to the appropriate team
Partner with marketing resources on strategy & execution of advertising the function and services offered
Ensure HR service delivery is in line with agreed upon KPI /SLAs and meets the requirements of related HR functions, business partners, and the wider business, constantly striving to improve the quality and customer experience
Develop, track, and report service performance measurements & customer satisfaction to ensure experience meets or exceeds service and quality standards
Must maintain a high standard of privacy and confidentiality

You Must Have:
Bachelor's degree and 7+ years relevant experience within HR or the equivalent combination of education and experience
3+ years of experience in a

supervisory/management

role or relevant high-level individual contributor experience in an HR discipline
Strong working knowledge of Human Resource laws and regulations (state and federal)
Experience managing data and developing processes in a major human capital management platform preferred (such as Workday)


We Would Also Prefer:
Additional education (i.e. Bachelor's or Master's Degree in a relevant field of study) or professional certification (i.e. SPHR, SHRM-SCP, or similar)
Bi-lingual skills
Skills/Abilities/Attributes

Needed for Success in the Job:
Skilled in customer service-oriented problem resolution while adhering to compliance/policy
Ability to work collaboratively and constructively across the HR function as a champion of improved service levels
Passion for data-driven continuous improvement
Proven ability to develop, coach and mentor staff to build a high-performance culture
Proven written and verbal communication skills
End-to-end knowledge of HR operations and escalation points; efficient issue resolution and capability to seek resources
Empathetic and compassionate listener and communicator
High level of customer service skills
Ability to problem solve and manage through periodic conflict resolution situations
Be a collaborative team player across all areas of HR and other business partners
Detail oriented and able to project manage
Respond with a sense of urgency and able to escalate on sensitive matters

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges.

For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small.

Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands.

Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions.

We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity

Employer/Veterans/Disabled.

Scan the QR code to have your application fast-tracked

About Us

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family.
Imagine a company whose core purpose is to create opportunity and security for its employees. That's us, that's Taylor.

If you're ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk.

We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

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