Security Supervisor-Field Supervisor - Kissimmee, FL, United States - Exploria Resorts

Description

Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more

Overnight Security Supervisor
Full Time
$3rd shift - Friday - Tuesday 10:00 PM -6:30 AM
Summer Bay Orlando by Exploria Resorts

The Overnight Security Supervisor is a highly visible, perpetually patrolling employee who is expected to seek out opportunities to improve the guest experience and resolve challenges in an effective and timely manner.

The Security Supervisor will report to the Security Manager.

This position is responsible for leading the officer team that patrols Summer Bay Resort property for the purpose of prevention, protection, early detection, or assistance of other community services or agencies.

Checking equipment (ex:
uniforms, vehicles, radios, emergency medical, firefighting equipment, key, flashlights, etc,
Ensuring team of officers is in proper uniform and meet the company appearance expectations outlined in the Employee Policy Manual
Supervisor is expected to hold Security team members accountable to the contents of the Employee Policy Manual in its applicable entirety
Patrol of resort property for the purpose of prevention, protection, early detection, or assistance of other community services or agencies, monitoring and responding to radio communications, assisting guests as needed, recording the tour reports using the mobile device, addressing any suspicious activity immediately and responding to incidents promptly, utilize the de-escalation practice to help resolve disputes, and follow directions provided by Resort Management
Maintaining a working knowledge of all equipment assigned to positions
Proper preparation and submission of all Incident Reports according to standard operation procedures public by the company, including proper form use, timeliness, and proper documentation format
Checking, patrolling, and touring, and securing the properties during shift
Answering fire, gas or other alarms as needed or requested on property
Manning the Guard House. This includes monitoring radios, answering phones, directing callers to the proper extension, providing accurate driving directions, managing the access of guests, visitors, vendors, and employees, challenging pedestrian traffic to ensure proper clearance, key control, record keeping for the shift activities, and notifying when emergency agencies arrive and depart the resort
Responsible for special projects or assignments for various areas as assigned by Resort Management
Obtaining or utilizing First Aid and related training for use within position and for utilization, when necessary, in the field according to company guidelines
Attending periodic scheduled refresher training
Assuring compliance of all company policies as outlined for all employees
Must assist with delivery of housekeeping items overnight when that department is closed
May be required to handle special projects as assigned
Other secondary functions as necessary for the operation of the department and the company