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Temecula

    Automotive Acquisition Agent - Temecula, United States - Temecula Valley Toyota

    Temecula Valley Toyota
    Temecula Valley Toyota Temecula, United States

    3 weeks ago

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    Description

    Overview:

    At Temecula Valley Toyota, a Talent Acquisition Agent will be responsible to prospect, appraise, and present offers to current vehicle owners with the goal of purchasing their vehicle.

    If you've got the drive to join a fast-paced working environment and hit our high standards - Apply Today

    What we offer to our employees:

    Health

    Dental

    Vision

    Life

    401K with match

    Health &Wellness Program

    community involvement

    company paid vacation and holidays

    Grown opportunities

    Paid Training

    Employee Vehicle Purchase Plans

    Family Friendly Work Schedule

    Discounts on Products and Services

    Responsibilities:
    • Purchase cars from customers as part of our Kelley Blue Book Buying Center program & Trade-In Marketplace or other customers looking to sell or turn in their current vehicles.
    • Understand mechanics of vehicle and the necessary repair needs to sell vehicles that meet auto group standards.
    • Manage inventory descriptions across all platforms utilized within the business.
    • Know and understand the federal, state, and local laws which govern used car purchases and sales.
    • Help appraise used vehicles.
    • Manage task lists to ensure the follow-up process is being executed on a daily basis.
    • Update KBB ICO data for executive management on google docs on a daily basis.
    • Actively search opportunities on 3rd party sites (Offer Up, Local Listings, Craigslist, Facebook Marketplace, Autotrader, , CarGurus, private sellers listings, etc).
    • Follow up on trades from the dealership.
    • Coordinate vehicle purchases/pickups with seller and Management on outside vehicle purchases.
    • Learning, understanding, and adhering to call and email scripts.
    • Active participation in department meetings and training.
    • Working together with a team to reach department and store goals.
    • Meeting with the manager regarding objectives, planned activities, reviews, and analysis.
    • Manage a high volume of customer inquiries.
    • Engage and follow up with the hundreds of leads we receive daily through phone, email, and text.
    • Set appointments at the dealership affiliated for appraisal and purchase.
    • Build rapport with the client using industry and market data.
    • Leverage all software and data provided to confirm and offer the appraisal amount for the vehicle purchase.
    • Update client information in our CRM Report daily.
    • Follow up with all customers post-appointment for satisfaction.
    • Must be able to contribute to a positive team environment as this position is highly collaborative.
    Qualifications:
    • High school diploma or the equivalent required.
    • High level of customer service.
    • Team player.
    • Must have a valid California Driver's license with a clean driving record.
    • Ability to read and comprehend instructions and information.
    • Positive, friendly attitude and demeanor.
    • Professional personal appearance.
    • Assisting in customer trade in inquiries including curbside purchases and "Service to Sales" customers.
    • Appraisal and purchase of used vehicles from different sources.
    • Excellent communication skills.
    • Experience with CRM and DMS a plus, but not necessary.
    • Ability to meet company's production and quality standards.
    • Computer skills required.
    • Previous dealership, selling or marketing experience preferred.
    • Establish personal income goals that align with dealership standards of productivity and strategy.
    • Maintains an owner follow-up system that encourages repeat and referral business and contributes to guest satisfaction.
    • The realization of the company business having been built on guest satisfaction.
    • Other duties asked of personnel.
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