Environmental Services Supervisor - Glendale, United States - Desert Diamond Casinos and Entertainment

Desert Diamond Casinos and Entertainment Glendale, United States

2 weeks ago

Description

Job Description:

Position Summary:

Under general direction of Environmental Services Shift Manager, supervises the daily activities of Environmental Services, including personnel assignments, training and management, quality assurance, problem resolution, and inventory control.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

Applies fair and consistent supervision
Assists in hiring, termination, and disciplinary actions
Assists with the planning and budget preparation for the department
Plans and administers work schedules and assignments for direct reports
Monitors the performance of direct reports, ensuring adherence to all Tohono O'odham Gaming Enterprise (TOGE) and departmental policies and procedures
Provides excellent and friendly service to all guests
Supervises personnel which includes recommendations for hiring, firing, performance evaluation, training, work allocation, discipline and problem resolution
Trains team members on cleaning, equipment techniques, methods, chemicals and procedures
Trains new Environmental Services Attendants on daily maintenance of casino floor, restrooms, and other task when assigned by Environmental Services Shift Manager
Trains Environmental Services Attendants on how to clean and dispose of Bio-Hazard Waste according to OSHA regulations
Involved in continuously training to ensure Environmental Services staff is updated on new chemicals and cleaning techniques.
Maintains records on team members, equipment and maintenance activities
Organizes workload to ensure deadlines are met; schedules all team members and assigns work
Ensures compliance with all department and TOGE policies and procedures, including Internal Controls (ICs)
Ensures care, maintenance and utilization of equipment, orders adequate supplies to meet work needs
Enters and approves bi-weekly Environmental Services payroll
Inspects work areas to ensure consistency and quality of work and adherence to established procedures, safety regulations and standards
Prepares daily checklist on daily performance
Responds to inquiries and researches and resolves problems for day-to-day operational issues
Coaches/counsels Environmental Services staff when necessary
Prepares and submits reports
Oversees work schedules for personnel and quarterly rotation schedules
Performs Environmental Services duties as necessary
Initiates work orders on any building maintenance issues
Inspects the work activities of a group of Environmental Services Attendants and prepares daily checklist
Observes safety rules and maintains a safe environment
Contributes to a team effort and accomplishes related results as required
Performs other duties as required

Job Requirements:

Minimum Qualifications:

Education and Experience:

High school diploma or GED plus two (2) years of environmental services supervisory/lead experience or one (1) year of experience as a dual rated Environmental Services Supervisor with TOGE.

Must be 18 years of age or older. No felony, theft or stealing convictions.

Must be able to pass a pre-employment drug/alcohol screen, background investigation and obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, and Certifications:

Knowledge of occupational hazards and applicable safety practices
Knowledge of guest service standards and procedures
Knowledge of planning and scheduling techniques
Knowledge of cleaning equipment
Knowledge of Environmental Services chemicals
Knowledge of supplies, equipment, and/or services ordering and inventory control
Ability to work with little to no supervision
Ability to investigate and analyze information and to draw conclusions
Ability to foster a cooperative work environment
Ability to communicate effectively in the English language both verbally and in writing
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members and guests at all levels
Ability to safely use cleaning products and safely operate cleaning equipment
Ability to understand and follow oral and written instruction
Ability to learn the methods of cleaning and caring for buildings and equipment
Ability to work as a team member in a structured working environment
Ability to work with timeliness and thoroughness
Ability to work and finish multiple tasks
Ability to demonstrate excellence in everything, and continually seek improvement in results
Ability to perform complex tasks and to prioritize multiple projects
Ability to delegate responsibilities to staff when needed
Takes messages from Environmental Services Attendants and other staff and post in designated area
Ensure MSDS are updated as needed and in proper designated areas
Skill in organizing resources and establishing priorities
Skill in the use of personal computers and related software applications
Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants
Ability to delegate responsibilities to staff when needed
Attends monthly meeting to ensure continues communication within department occurs

Physical Demands:

While performing the duties of this job, the team member regularly is required to stand for full shift; walk; use hands to finger, handle, or feel; and reach with hands and arms.

The team member frequently is required to stoop, kneel, crouch, or crawl; and talk or hear. The team member occasionally is required to sit; climb or balance; and taste or smell. The team member must occasionally lift, pull, push and/or move up to 50 pounds.

Work Environment:
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required.

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Environmental Services Supervisor - Glendale, United States - Desert Diamond Casinos and Entertainment

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